Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We ship to over 200 countries around the world depending on your selected shipping method*
*with some exceptions
Will I be charged any customs or duties fees?
It will depend om your home country customs regulation.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yourekstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yourekstore.com
Great handbag! Thank you!
Bag matte. Smell wild!!!! The naturalness of the skin is in huge question, very expensive for this quality
very satisfied ☺️
The bag is good. Bright color, as in the photo. Not immediately realized how the bag opens-you need to press one of the "pins" on the lock. With the store did not communicate. The order went a long time, but after the seller sent the order, the parcel reached the Moscow region in three weeks.
The bag is cute, compact, wallet and documents are placed delivery in 5 days by courier home, most likely not the skin, but the quality is decent, akurratno made, let's see how it will show itself in the sock
The bag is excellent, but I thought that it would be a little wider. As a result, 21 cm .. I can not say that this is straight leather-leather. Rather split or good leatherette. Still, China has learned to do everything✌✌✌. But overall satisfied .. I will wear 100%. For its price I think applies, and if there was a green color, then generally fire .. In RB it was 2 months. For a very long time his mother.
The bag is solid, but not leather. I liked it. Enough volume for a small bag.
The bag is just fire! I'm delighted, I can not wait to go with her anywhere! There's a little smell, but it's bullshit. The handbag is made very high quality.
Everything, as always, at the highest level!!! Cool bag. The description corresponds to 100%. Quality is 100 points. I recommend the products of this company.
Handbag Super! perfectly packed, not crumpled, just full of delight! birochka genuine leather, 2 straps included! honestly, did not expect for 1200!
The bag in color is slightly different from the picture, but it's a trifle. I advise everyone 10/10
The bag is solid, neat, well packed)
I really liked the bag, so small, but many compartments. The color is light, light beige or cream. Thank you!
Good quality bag. Fast shipping.
The bag came quickly. Includes 2 straps: fabric and under the skin. One compartment and 3 pockets. Interesting clasp. I doubt it's skin, but the tailoring is not bad.
The bag is simple))) I recommend!!!
Good bag. Looks very good in life
The quality is excellent, I really like the handbag, I recommend.
Delivery in a week by courier to the apartment! How do I like this service! The bag came perfectly packed. She's really worth her money. Expensive of course, but there are always sales, do not miss the chance. The design is fashionable, the coloring is beautiful, the quality is at altitude. The bag perfectly holds the shape and is very functional! Shape brick. Bag shape keeps its even being empty. The sides of her are very thick, not bending almost. All accessories are gold color and there are two straps to wear over the shoulder: leather long strap and fashion fabric. Belts are very high quality. Just choose a belt for the image and mood and forward! The store is responsible, packs his goods for five with a plus. Inside the bag is a filler, so that it does not deform, wrapped the beauty in the anther. The bag closes on the lock-clasp! To open the bag, you need to squeeze the clasp with your fingers! The bag despite its small size, holds everything I need: a phone, a business card, keys, comb, passport, perfume, comb.
Cool bag, good quality leather, accessories, filling is good, very satisfied.
The courier brought to the House, the bag arrived a few days from the warehouse of the Russian Federation, the purchase is satisfied, thanks to the store for the gift, I recommend
I'm not sure it's leather
Great bag. Not the skin, of course, but the quality is very good. Delivery about two weeks to Moscow.
Excellent quality recommend
The bag is made qualitatively, thank you very much to the store)