Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We ship to over 200 countries around the world depending on your selected shipping method*
*with some exceptions
Will I be charged any customs or duties fees?
It will depend om your home country customs regulation.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yourekstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yourekstore.com
Handbag Super!!! I am very happy, all as in the description. thanks to the store, came quickly.
Fire bag
It is the fastest delivery, about 5 days by courier home. The bag is good, but a little different quality, a little worse than the store's photo. For the summer and one season will go.
Very beautiful bag. Neatly sewn, all seams are even, smells like skin. Just super)
Well, of course it's not leather, and the leather label is also not leather, it's a layer of leatherette on the layer of split. The bag is pretty, for 1500 very good. Bought on sale, there were 10 pieces of black, but the store wrote that there are no black, either wait or choose another color. Delivery was also long. Packed on conscience, complete with 2 belts, Black thin and wide in stripes, as a gift card holder, also not leather.
Fast shipping, packed very well, and thanks for the gift scarf
Excellent quality bags. I recommend the store.
Never came, money returned
Perfect.
Quality is good! I recommend! Everything is super! Adhesive)) as a gift put a bandage for the head))
Good bag and fkrnitura, the seams are even, delivery to Moscow 25 days.
Corresponds to the description, a cool bag, quite roomy.
Excellent bag!
preciosa
Super quality! As a gift the lender is put, I am very happy, the store of all the benefits!
The parcel flew in 18 days from the date of order, was tracked before arrival at the place of delivery. I can not say exactly the skin or not, it smells a little like the skin, but if leatherette, it is very high quality. To the appearance of no complaints, I think I will not get out of it now) universal, medium capacity, thought a little more. Belts are durable, carabiners (which is important!) too! Everything is decent, neat. Seller of successful sales and many thanks! I advise!
The bag is like on the crting, all the seams are even, the quality is good, of course it's not leather, there is a strong smell, but it will fade. I advise!
Very fast delivery, all as in the description!
Loved, perfect workmanship, leather and not long. Thank you. Think so that will buy another different color.
The bag is cool! Such as in the photo. The store responded to all requests and questions, I recommend)
Rough But sewn seemingly at first glance qualitatively
Handbag is very good, the lines are even, the lock works properly, the accessories are still too) .. delivery in Moscow a week... I think to order in a different color) .. the store recommend!
Good Goods, the seams are even, corresponds to the description.
Delivery chumovaya-4 (!) of the day, brought home the courier. About the bag: a piece of leather, which is a sample, uniquely leather. But the bag itself is not. But it doesn't matter. In general, I liked it, although the store looks somewhat better in the photo. I already did not notice it, scratched it. I'll think how to paint. And also I often use hand cream, so you need to monitor, it's very visible, but thank God, it is rubbed off with a soft cloth.
Great bag! Usually I do not write reviews-but now I just wanted to) all as in the description. Smooth seams, excellent material.