Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We ship to over 200 countries around the world depending on your selected shipping method*
*with some exceptions
Will I be charged any customs or duties fees?
It will depend om your home country customs regulation.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yourekstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yourekstore.com
Great bag. Not the skin, of course, but the quality is very good. Delivery about two weeks to Moscow.
Excellent quality recommend
The bag is made qualitatively, thank you very much to the store)
I like this bag, it is nice and has a good quality.
The bag is very cool. Glue initially smells, but the smell quickly weathered. Material quality. Everything corresponds to the description. The store is good.
I do not know how much it is genuine leather, but the handbag is made very high quality, the accessories of bright yellow color are a little cheap, and so very cool
I received the bag after two and a half months, after the closure of the dispute, I regret that I did not wait. the store did not want to communicate and in this reason the dispute was opened. handbag is good.
Very nice, I do not know how it will be worn without damage, thanks to the store I recommend the goods
Everything is very neat, packed and made qualitatively, happy with the purchase!
There is no way to check the naturalness of the skin, but it looks like in the picture
Just super, delivery of a week in Krasnodar, quality fire-for such money in general fire
In appearance, everything is decent, all the accessories are sealed, the handbag in the process of Transportation did not lose shape. While very satisfied with the order!
Lovely, comfortable and small bag. Very satisfied. Delivered within a week straight home. I really like it.)
Long went the package to Ukraine, but the bag is excellent
Handbag is excellent, all as in the description. Can only color slightly lighter than the store's photo. I recommend to buy :)
Excellent handbag, even if not leather, looks very good, fast delivery by courier from Russia.
Handbag Super .. The quality is excellent... I'm very happy))) thank you
Excellent bag, good quality leather and seams. As a gift, the stores put a tape for the pen. I did not communicate with the seller.
Natural leather, made very neatly. The parcel came well packed, the bag is not damaged. One thing, I do not like, a red bag, a black bezel and stitched with white threads. It just spoils the whole chic. * cheap * thing. I do not shoot the star, because the bag came very quickly and in excellent condition
Girls! This is genuine leather! Smells like skin! Fire does not melt. I even made a small incision to check on the back! Delivery is fast. The bag is straight gorgeous. Bought with coupons for 1200 with koreks. For such money is a find. Very versatile. Quite roomy, although small in size. I'm delighted! I recommend to buy!
The bag is very high quality sewn. All seams are smooth, neat, no strings stick out. Accessories quality. Of course it is most likely not leather, but for artificial leather it looks very neat! The bag was packed qualitatively, not to complain. As a gift, the store put a ribbon of milking hair. Purchase is satisfied))
The bag is cool, the description corresponds, the delivery is fast, waited about a month. The seams are neat, there is no smell, I do not understand about the skin, I do not know, but made qualitatively. Carabiners durable
Delivery is fast and reliable! All in the kit, the quality is excellent! No smell, it does not look cheap. Good luck in business and good shopping!
Shipping is just super fast! Ordered on March 30, and on April 2 already received. The quality is excellent. Unfortunately, I can not fully unpack, TK a gift to a friend. But at first glance everything is fine!
The bag looks perfect, very happy and very fast delivery, thank you!