Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EK Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Vzhledem K situaci (Nový year a Coronavirus) přišla později but byla jsem informována, peněženka them v pořádku!
Very pretty according to the photo
Hello I love it, this originally from Korea, Love
The product arrived quickly to Peru the delay was in the postal service arrived in 15 days I was given it 20 days later
все соответствует фото на сайте, все помещается, ключи, телефон и т.д., шел месяц в Краснодар
Many thanks to the store!!! The purse is just super!!!
Long sent, whole month. then a month went. The purse corresponds to the description.
Cool purse. wife liked. thank you. delivery is super.
Corresponds to the description. Just like in the picture. Came very quickly. I advise the store.
Conform to the photo Ravie
Everything is fine, it came quickly, the locks work +
A little darker than in the picture and bad leather but for the price is OK
Perfect like i want :)
I am very happy with the wallet, thank you! It is large enough to hold my big phone so I don't have to carry around a handbag. The strap is nice and strong so I can hang it on my wrist. It holds all my cards, coins and notes. The zips are working very well so far. I will buy again from this store :)
It came in less than two weeks, zippers work, a little tight compartments for cards, but while I'm satisfied with everything.
In the Moscow region there was a month, I like it, as in the photo, there is no smell, I recommend
A great wallet for people with a bunch of cards. Two volume compartments, without problems, the phone is placed in the case. An excellent option for those who sometimes leave a bag in the car, for example, and the store only goes with a purse
A good, roomy purse-clutch. I liked it. Thank you and success to the store.