Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We ship to over 200 countries around the world depending on your selected shipping method*
*with some exceptions
Will I be charged any customs or duties fees?
It will depend om your home country customs regulation.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yourekstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yourekstore.com
The goods were delivered within a week. Wallet made of soft leather, very pleasant to the touch, roomy. Thanks store
The purse is beautiful, a little with the smell of dampness. The color corresponds, but that's what it is, I doubt .. there are some places where there are rigged places,, but this is not visible .. Good, roomy ..
Pleasant to the touch wallet, but very thin skin. Beautiful color and norms fittings, well packed, quickly delivered. Of the minuses, a strong unpleasant smell (not skin), has been ventilated for a week and still
Excellent wallet, fast delivery
The purse corresponds to the description. Quite roomy, sewn neatly, threads do not stick out anywhere. And even smells like skin. Seller recommend.
Viskas būtų gerai, bet nėra vieno užsegimo.matosi nuotraukoje. Šiaip piniginė patogi, minkšta oda.
Seller good!! A good purse, roomy, sewn neatly!!
The purse came quickly, Pts liked.
Nice, soft wallet. Many offices. Only one minus-a very strong unpleasant smell, I hope, will fade. Delivery by courier to the door.
The wallet is great. Well packed. Recommend!
Norms
Labai greitas pristatymas
Delivery is fast, the quality is excellent
The order came quickly, delivered the courier. Corresponds to the description, there is a gift. (only did not understand what it is))
The order came in a month. Good wallet, strong zippers and runners. I liked it very much.
Very nice and gift a keychain
The quality is excellent. Recommend
I liked the cool wallet roomy and the delivery is very fast
Beautiful purse, natural leather. The design itself is unusual, you need to get used to it.
The order came in the promised terms corresponds to the description. Thank you.
The order came in the river. adygee p. ENEM in 16 days. Tracking complete. Description corresponds. I do not know how much it is, the smell is different. We're not used to it. Let's see how long it will last. And so soft to the touch, roomy very much. Everything was placed from the previous wallet, which is also with AliExpress. The previous is a little disappointing, but it will be like a spare. I recommend the goods and the store.
Everything is super!!!! The wallet came very quickly, did not even expect a ,8, delivered the courier to the apartment,, the description corresponds, thank you very much... I am very happy and grateful for such fast delivery...
The purse is good, it sews well. Packed perfectly. Everything is very functional. Not the skin. Perhaps there are inserts from the press Ka, but mostly natural dermantine.
Thank you very much to the store. The goods arrived in time. Excellent quality.
The purse is just super!! color coral, bright. Fittings of good quality, lines are even. iPhone 6 + in the department with a zipper is placed with a margin. Delivery to the door is super-high-speed!!!! I ordered 11 go-15 I received 4 days. Definitely recommend both the product and the store. Packed well, you can even as a gift!