Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We ship to over 200 countries around the world depending on your selected shipping method*
*with some exceptions
Will I be charged any customs or duties fees?
It will depend om your home country customs regulation.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yourekstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yourekstore.com
Generally Super! Real leather! And will smooth out worthy and expensive! It shows that this is not a cheap thing.
Cool wallet. Odorless, soft, pleasant. Beautiful green color! Sent very quickly and came quickly despite the quarantine.
The cat liked it. Roomy, offices a lot. I'll get used to it. I hope that it will last a long time.
Super!!! I liked everything very much. Quality and delivery is satisfied!
Quite a decent wallet. Lots of space, comfortable, soft. Let's see how the skin behaves
Packed but very well, good quality product, all seams are very neat. Recommendation
Looks like 200 rubles
Very cool!!!
Very satisfied with the purse! Soft, roomy. It is convenient that the compartment for small items is on the opposite side of the clasp -- it will not interfere with closing the wallet. To close, there are two buttons -- depending on the volume of the contents. There are even compartments for memory cards and pictures. The store is very responsive, communicated willingly. I recommend both the product and the seller.
Finally came my wallet! the quality is super genuine leather, the color is even better than in the picture. awesome packed perfectly, the store put a gift. delivery is fast. seller recommend!
Excellent purse, many compartments, delivery about a month. Genuine Leather. Excellent packing: Two package, box, fabric package
Super purse, very high quality, it's nice to take in hands, it looks cheap, the skin without threads sticking out all very high quality, beautiful blue color as saturated as in the photo one in one looks like on the site live. delivery from February 22 order from Alika from China has already come to 18.03.2020 in Arkhangelsk despite all hysteria with viruses.
Purse of good quality, very much, wife is happy
Very intensive smell of leather
Delivery fast, ordered on May 8-received the 11th. From a warehouse in Russia, Courier home. The purse is good, roomy. All cards, trivia, cash and phone were placed. Looks like leather, but not sure. In general, an excellent option for this price.
Thanks to the store for the gift. Everything is fine
A good purse at a pleasant price, quality enough, the smell of the skin is, bought as a gift
The wallet itself is excellent, looks like leather. But the store himself, attitude to the client leaves much to be desired. Ordered with delivery from Russia, but it turned out that in Russia there is no. Promised in 15 days to deliver from China and coupon as a gift. However, there was a wallet for more than a month, twice I had to ask to extend the protection.
I liked it very much. Quickly delivered
Fast shipping. Packing above all praise. Very decent wallet. Thank you very much to the store.
OK leather
A lot of. Delivery time. Thanks.
Very good
very nice
Great wallet, thank you.