Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EK Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Backpack cool! Delivery Fast 8 days to Kazan, but also ordered delivery from Russia in principle! Roomy is not small, but not big,-medium, as you need me!!!! Stitched qualitatively, the threads do not stick out, the accessories are working, let's see when you wear it as it will! And so everything is fine, I recommend the store! I like everything!!!
fast delivery, good service, Nice quality
Looks exactly like the picture, very Ladny and capacitor. I am satisfied with your purchase.
It came quickly, the courier delivered straight home. Everything would be fine, except one but, the handle on top of the half is torn off. Backpack roomy
Thank you store! The backpack is cute as in the photo. Recommend!!!
Corresponds to the description
Very pretty better than the pictures I like very much
Small size. Convenient
Item as described, quality nice, the only trouble is the delivery period is extremely long 2 months, recommend item But not delivery time.
nice bag ty
I'm very satisfied <3 The product is well made, there's no weird smell, the stiches are well done, and it looks quite durable. I recommend buying it
Cool backpack! I liked it very much! Qualitatively stitched and roomy.
It is very quality nice
Excellent backpack, not very big, but not quite small. For me, the minus is the absence of a compartment inside a separate one, there is only a very small pocket. And the stoppers from the strings almost immediately flew
All in high
It's beautiful! For the journal it's very good, thank you.
The backpack is very cool, the delivery really took a little more than a month. The seams are all even, I'm happy.
Excellent product. Arrived in perfect state.
Excellent
Ordered December 11, January 9 received. Backpack liked.
looks great ..perfect size and material feels good. Gave them as gifts and the persons immediately switched to using it.
Wonderful backpack! Was in stock in Russia, so the Murmansk region reached less than two weeks. Excellent accessories, quality, good locks, everything is sewn neatly, looks cool. The store sent the order quickly. Recommend!
Backpack Super!!!! I advise the store and the goods. Delivery for 2 weeks to Riga
Pockets are very small one on the back two in front and one inside. My six-inch smartphone does not fit. But a very original clasp that will be easy to unfasten
Durable and beautiful backpack of medium size, good lining and accessories. Incredibly fast delivery from Russia.