Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EK Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great bag!
is better than the photo!!! hope material lasts!
perfect
Bag comfortable, nice color. I am very happy. Thanks for the quick delivery and gift!
Very good product
Delivery is very fast. Thank you store. Size is good! A large capacious bag. For the pool is very convenient. Everything necessary holds and does not get wet. Thank you. This is the fourth bag.
Like the picture, good quality, fast shipment, store 100% recommended
I liked the goods. Track tracked.
Super fast delivery! everything corresponds to the description! store recommend to everyone! Thank you!
This is what they are now making with all the leftover material from those windbreakers from the 90s
All bestens. Danke
The product corresponds to the description. Bags are good. But the delivery was very slow. Before Kazan, the parcel was 70 days!
Thank you, store! Good luck!
The bag is cool, fully corresponds to the description. the bag is very roomy and comfortable. I take the second one, for a friend. many thanks to the store for the beautiful and high-quality goods, fast delivery and souvenir-elastic for hair. best recommendations to the store.
Other country 2 per month geldi.15TL customs duty. Bag I expected large, convenient, color is great. Thanks for tiny gift buckle.
Ordered 29.11.2019, received 15.01.2020, the bag is large, ordered for work, a lot of pockets, roomy, the material is a little rustling, the lining is also rustling, if very picky, then the price of such a bag of rubles 500, but I really needed it. In principle, not very bad, it is dense, as far as it is not clear yet.
Very honest store. The parcel was lost. The seller immediately decided to refund the money after opening the dispute.
The bag in Novosibirsk came quickly. More in size than expected. In the kit was not enough shoulder strap. Wrote to the store, he sent. Now we wait for the strap.
Really a nice bag. Neat workmanship price/quality fine.
Thank you! I liked the bag. All according to the photo and description
It Took a bit to get, but very worth it. The bag is size I needed and the material have quality. Enjoyed!
A good, roomy bag. Light, outside a lot of pockets. Inside one large with a compartment for the phone and a pocket with a zipper for documents. There is a shoulder strap. With the buttons on the outside of the bag about the handles, you can make the size a little smaller. The store put a gift-rubber band. I recommend.
Thank you for the gift. This is my 4 bag from your store, I am very satisfied with them, serve a very long time. Thank you, I will order more)
I'm very happy!!Thank you store.Recomended.
THE BAG GET ME IN THAT PERIOD, it is BIGGER THAN WHAT YOU SEE IN THE PICTURE.