Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag is very good. I order a second time. C The store did not communicate. In the same store I ordered a liner for the bag. But it hasn't come yet. And not tracked. I'm still waiting for time. The seller put a gift. Thank you.
The goods came in order, the vendor communicated very well. I recommend the store.
Good quality. Dense, neatly made, roomy, light and looks good. The bag is very satisfied.
Not as dense as expected, but the quality is good: zippers, seams, belts, everything is fine.
It's perfect
Bag model super useful, beautiful, El color is fantastic… Recomiendo muchisimo!!!
Very well, good bags
So far so good. Item as described, looks good quality. Maybe the inside pokets are too small for a smartphone.
Thank you all well
Very beautiful and big. Convenient for everyday or rendered. Machine washable and resistant. I love and recommend this store.
Excellent bag, only to the top where the zipper is slightly narrower, slightly uncomfortable
Very nice bag. Very satisfied.
With the store did not communicate, sent quickly, only somewhere long wandered
Perfect!! As put in the description. Recommend, get very fast.
The bag is excellent, went to Moscow for a month and 4 days. the store put the clip as a gift). many thanks to him!!!
It's not damaged. Corresponds to the description. The store put a gift, thank you, a trifle, but nice. (the bag is black, in the second photo so the light fell)
The bag met expectations, I liked it.
I ordered December 3. Arrived on January 8 in the Sverdlovsk region. Weighty bag 480g. Stitched qualitatively. Accessories are suitable even for mountaineering equipment (heavy, massive). Pockets are small, it is better to open the lining and sew something to your taste or insert organizer for bags. The strap is wide, but easily adjustable in three positions: on the shoulder, in the arm, and by the shoulders, like a backpack. I'll sing-I'll add a tip.
mejor de lo que esperaba
As pictured. All OK!
The bag is good. Got. quickly
Sembra OK
The quality is normal, no smell, all the locks are whole, thought it will be a little smaller, thank the store, arrived in three weeks, and then popped on our customs week
The bag went long. About 2 months. But it was warned, so no complaints about it. The bag itself is quite good. Sewn fairly neatly, roomy. For every day, especially if you are used to carrying a lot of things. Of the shortcomings: very few pockets. And those that are, very small. So you can order/sew an additional organizer. Let's see how it shows itself over time.
The bag Super ordered exactly the same, with the old passed three years very comfortable and roomy, and the store thanks for the rubber