Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EK Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality is excellent, only color Other sent
Fast shipping. Tracked. The bag is wonderful. Not very big, I thought it would be more. Thank you store.
Excellent, as always)
The bag is good, but there is no clove on the side pocket with a zipper.
Very nice bag with good finishes.
Came quickly, tracked, size, color and quality at level! Thank you!
Handbag is cool, three weeks on the road. But! Broken big lock. Partially not closed, offensive (as a gift rubber, thank you. But it would be better to work the castle. I did not communicate with the store. But I'm going)
Beautiful. Everything is perfect. I recommend buying
Very good
Excellent bag, everything works, very fast delivery. Thank you for the gift-an elastic band for hair.
Delivery is fast, packing is good. Very satisfied! You can save 4.5% from buying through the cashback system! Here is the link bit. ly/simple112 saving with each purchase. The link can scan with QR code.
The goods did not come. Money returned in full
Very fast thank you so much
Many pockets inside and outside. Great capacity. Good quality.
Great handbag. Fully corresponds to the description. The tablet fits perfectly.
Just receive bag (Ceará-BR), the material looks great, is a little smaller than I thought it would be but still acceptable size (fits A5 sheet, but not fit A4). THE zipper looks good too if have some problem add comment.
Very very beautiful, bright, high quality! Small but incredibly spacious and comfortable. 7 pockets with a zipper-2 inside and 5 outside. The material is durable, similar to a raincoat-looks easy to wash and clean. I am very pleased, thank you very much to the store!
Dear store, thank you for my order and fast delivery was very surprised. Once again many thanks.
The bag came for 2 weeks, the quality is very good, the pockets are many.
Delivery to St. Petersburg 3 weeks. The bag is much darker than in the photo (ordered Blue). As a gift they put an elastic band for hair.
The bag is beautiful and polished as all this store! Have several! Arrived in 14 business days! Just got compliments!
I am satisfied
Nice bag, good material, arrived in 3 weeks, Thank you.
Am satisfied with the bag, color exactly as pictured product good quality, arrived in 20 days before the deadline. Brasil SP
Delivery fast about 2 weeks! My wife really liked this bag. The bag is very good quality, roomy, comfortable and light, the seams are neat. Cloth is dense, locks work perfectly. All as in the description. The store put a small gift! Quality, price and speed of delivery are very satisfied, I recommend to buy. Have a great day! To the seller success in business)