Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Dear store, thank you for my order and fast delivery was very surprised. Once again many thanks.
The bag came for 2 weeks, the quality is very good, the pockets are many.
Delivery to St. Petersburg 3 weeks. The bag is much darker than in the photo (ordered Blue). As a gift they put an elastic band for hair.
The bag is beautiful and polished as all this store! Have several! Arrived in 14 business days! Just got compliments!
I am satisfied
Nice bag, good material, arrived in 3 weeks, Thank you.
Am satisfied with the bag, color exactly as pictured product good quality, arrived in 20 days before the deadline. Brasil SP
Delivery fast about 2 weeks! My wife really liked this bag. The bag is very good quality, roomy, comfortable and light, the seams are neat. Cloth is dense, locks work perfectly. All as in the description. The store put a small gift! Quality, price and speed of delivery are very satisfied, I recommend to buy. Have a great day! To the seller success in business)
Thank you! Thank you! very good handbag. Neat. many pockets. The lining is rustling, but it's not critical.
Very good goods. Matches the photo,
The bag is chic and the quality is super!! Sewn great, zippers in place, I really like
Very everything is fine, the bag is roomy, everything fit, even there is a place for a container of food. for work is excellent, many thanks to the store for very fast delivery and for the excellent product, success and health
Thanks to the store, the goods are quality, came on time!!!!
Fast shipping and exact description
Very decent quality
Very qualitatively sewn I advise you to buy
The bag is excellent!!! Everything is stitched, there is nothing crooked.
The bag good quality, but the strap is little bit thin, delivery fast, recommended this store, thank you for the gift.
I took for 500R. good price for this bag. more expensive would not take. thanks to the store for the discount.
As always, the bag is excellent. I already have it fourth. All different colors. There is no demolition bag, I wear this for the third year. Even from leatherette do not want to buy after these handbags. Does not tear, does not rub, light, roomy. And wear comfortably over the shoulder, does not fall off. The accessories are excellent, do not break. As always, the parcel came with a gift-a cute rubber. On the way was 17 days, received at the post office.
Good Goods for such a price, tracked completely and reached the Dnieper in less than two weeks
Cool color as picture. Roomy, the seams are even, the zippers work.
Photos a lot and without me. The bag is excellent, sewn qualitatively. Very comfortable. I ordered for travel and exercise equipment. Perfect. Came very quickly, within 2 weeks to the Tomsk region. The store is big well done!
Bag
Long goes to Kyrgyzstan