Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag is excellent. There is no smell, the threads do not stick out. Happy with the purchase and coloring. Fast shipping. Thanks to the store.
Description corresponds. Very soft, let's see how much will live. A lot of pockets. All the zippers are working. The store immediately wrote H It was this bag that did not exist and offered an alternative. After the agreement immediately sent the goods.
Good handbag! Soft is very, which does not even hold on the shoulder from this, slips. I like it when there are many offices. I wanted to take another color, but now I think.
сумка супер.доставка меньше двух недель!!!! мягкая с множеством карманов,брала подруге на подарок очень понравилась.огромное спасибо и процветание магазину.рекомендую5☆длина ремешка на плечо хорошая,регулируется.
Lovely bag and is nicely finished. And super fast delivered in 14 days. Thank you so much. Ria de White
The bag is good, I recommend. delivery is two weeks.
Beautiful, very pleasant, soft, many pockets. I will order in another color
The model is interesting. But leatherette is very soft, the shape does not hold. I think not for a long time enough bags. Seller honest.
сумочка оправдала ожидание, качество хорошее, спасибо продавцу.
thanks
I ordered the bag for my wife, I liked it. The accessories are quality, the skin is soft, the bag itself is light, in general satisfied.
Excellent quality, thank you.
The order is very satisfied!!!! The handbag is very soft. Looks small, but so roomy! Many pockets, departments. Locks all work, no threads stick out. The order came in two weeks. I recommend the store!!!!!
The bag is very soft and light, and since I tuck a lot of things very well, that she initially weighs nothing.
Handbag is not bad, liked and came very quickly
Thank you! Peter's three weeks away. In the photo it is better, the color is some brown-red, leather. Deputy is not bad, soft, small, write that more, zippers are sewn Krivo, they can quickly jump out from under the seam, they faced such, in general they expected more. Good luck to all!
The bag is great. Corresponds to the description. Thank you.
The bag is sewn neatly, the handle is adjustable in length. The order came quickly. the goods are satisfied.
25.05 ordered, received 9.06, soft
Unfortunately, in connection with quarantine, the handbag is not delivered. The store is well done, several times the delivery time, but alas...
The bag is not big, but very roomy and comfortable. Sewn neatly and has no smells. The store immediately answers questions and wishes. I recommend definitely))
Bag class!!!
Delivery 2 weeks. Track tracked. Quality is good. All as in the description. I recommend