Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
as described, but definitely not leather.
I really liked the bag. There's a slight smell. The order came quickly. I ordered 2 bags from the store: one came in perfect condition, because. Inside was an air bag, and this-the 2nd was simply embedded in the overall package, but laid foam. The bag was not wrinkled, there are no creases. Thank you seller!
Recommend buying this store, fast delivery.
Beautiful, the color matches, the material is soft, the metal parts look beautiful. Packed well. Went more than two months
The bag ordered for Mom, mom liked, those who write achineya "by the type of bag G handles curves they fall off, and in general it is not kazystaya, what are you talking about?" What a delirium, delirium crazy, the amount is excellent for its price, the capacity of norms, bricks there to wear no one is going, looks good, On the quality of pritenzy there are no all norms, the price at the time of order 997₽ came the order within two weeks, fully tracking, SMS notification that the bag is in the delivery office, in general I recommend naturally.
Super. Polecam.
Product received in good conditions. It looked fine, but I had no time to look at the details.
Everything is fine))) the quality is decent. Sent very quickly)))
As described
The order is very satisfied. Thanks to the store for the excellent service and quality goods. I will order more goods from this seller. I recommend the product and the seller. Thank you.
Order came very quickly. Well packed. Handbag is great, much more beautiful than the picture. Recommend salesman
Thank you.
Great product, good quality.
Thank you very much for the goods all came on time.
Super Bag, such as the picture.
No tag saying genuine leather. But great delivery.
Great bag!
Lovrly product.
Nice handbag. Thanks to the store. I recommend.
Bag Super!!!!
Bag less fresh red than described, more bruintint than I expected had. Side zipper is quickly piece. Fast Shiping, content as described.
Good quality, the store is actively in contact, thank you.
Very cute bag. It's been more than a month. But it's fair. It came.
Bag quality, in perfect condition. Quite light and soft. I'm happy.
The bag came 13 times, the bag is good for that, I'll give you the description, I'm satisfied.