Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EK Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like it very much. It's very well finished.
Great quality, multiple pockets, fabric thick, quality zippers and very spacious despite look compact to look. Shipping and delivery super fast, congratulations!
"OK"
Labai Gera, talpi.
Preke gavau. Kokybe Gera. Pardavejas pridejo dovanele. Rekomenduoju
A great bag - very roomy - lightweight, abt 380 gms. Plenty of pockets. Exactly as described. Thanks.
The bag is super, the quality is at the height. Fully corresponds to the description. Came quickly
It's very good.
The bag is good, less than expected. I think it will be roomy. thanks to the store.
Excellent bag, the color corresponds, roomy, in Ukraine came in the 2nd week. Plus as a gift put a hair band. Thanks to the store.
Thanks to the store. Very quickly sent. It reached Moscow in 2 weeks. I liked the bag, but a little too small.
Everything is fine! Bags are gorgeous! Price-quality at altitude! Recommend!!!
Great bag
Delivery mega long 71 days. The bag is cool, I thought it would be a larger size, everything corresponds to the size. Put two rubber bands as a gift.
Very useful
Thank you. The order was received quickly. Handbag is small. But pretty and roomy. I advise the store.
Ordered 13.12 received 21.01 at the post office in Moscow. the color of the handbag is saturated, dark. It is small but very roomy and multifunctional (can be worn over the shoulder like a backpack and just by the handles). The store put the rubber as a gift. The order is satisfied with the seller and I recommend the product!!!!
A very long time was the bag, the order 11.11.19 came 21.01.2020
Cool handbag!!! Small and at the same time-roomy. Zippers are good, not flimsy. I recommend this product to purchase!!!
Thank you very much, honest store. I recommend. Faulty product came out, sent the second one again. Thank you again for your interest
Fast delivery, thank you store, convenient bag, small, roomy, many compartments
Wonderful handbag
The bag liked the good stitched well zippers work pockets a lot the bag itself is small but very roomy light for everyday use perfectly
I order this model for the second time (not this producer took) the first bag is the best, the lining in this model is crispy and rimen is smaller .., but in general a good bag. Let's see how it will be worn... and so the bag is good, very roomy although small... I did not communicate with the store...
The handbag is quite large, although the photo is not so, roomy, can be used both as a backpack and as a shoulder bag. Quality, without extra odors.