Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect. I love it.
The description was very accurate.
Very very beautiful bag no flaws
The bag is great, have the exact size to take of all without being too big! I love it!
Comme la photo goods
The exact description, good finishings, recommended the store.
Perfect thank you Please delude us with this disease Take care of yourselves A hello from Spain
Great bag! And locks are all neat, working, and pockets are many, and sewn smoothly
Bags are very high quality. Ordered more
It's beautiful, perfect size, spacious, soft, I liked muchoooo
The bag is cool. Many offices. Thank you to the store for the small gift and promptness. In Kiev came in nine days.
The bag is super, the separate mass looks very cool, I recommend it to everyone. Quality handbag. Time-tested. They took it for work. Took another one for a friend. It was really long. Tracked to new mail.
Would not the store has to buy. If you need the product in the delivery time that put… Does not meets with deadlines.
Thanks to the store, the bag received!, the bag is the same as in the photo.
The bag is good, not big but roomy, all as in the photo
Perfecto
Good, liked!
Polecam!
Thank you very much to the store for the goods! the quality is super! many compartments. I just did not guess with the color of the handbag. red in the photo, and in reality it is a Baroque color.
This bag is pretty and strong. I'm very satisfied with my heart.
The bag is super, firm and excellent quality. and also the elastic band for hair put.
Good handbag for teenage girl
Simple and convenient bag for trips outside the city or at the cottage... You can put all the necessary trifles
Very good quality and good store
Very good handbag. Fully corresponds to the description of the store. Sewing neat. Lightning works well. Pockets are very much, you can put everything conveniently. Bought for her husband, he is very pleased.