Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We ship to over 200 countries around the world depending on your selected shipping method*
*with some exceptions
Will I be charged any customs or duties fees?
It will depend om your home country customs regulation.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yourekstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yourekstore.com
The bag is better looking than I even thought it would be I love it thank you Hope to do business with you soon
It's pretty good quality, zippers are fine
Very cool handbag. fast delivery. thanks to the store for the rubber as a gift.
Dear Chinese friend! the product (women's bag, black) is excellent, the color is good, the seams are even, the locks work well, and the order is made early, early for 10 days. Track tracking. Well worked and the post of Russia. You're good! I would put 10 stars.
Bag fire, I use it myself. Here I made a second order for my mother. Very roomy, many compartments, everything can be kept and a purse and masks and gloves, glasses and phone wavering multifunctional! A long belt, which is important!! Now mom will be fashion, and with free hands to make new purchases :) delivered quickly to the compartment of Nova poshta. I did not communicate with the store, there was no need. I advise everyone a cool store.
A good, roomy bag.
Is very good
Finally Just came ! one day before protection over ! It takes over three months ! Purse is better than I expect ! value for money !
The bag is excellent I liked, sewn well, and the lining is quality, it was 20 days tracked, came to a new mail
I ordered a handbag back in November 2019. I didn't. Opened a dispute, the store returned the money. For this I will put 5 stars.
Nice handbag. Thank you.
The bag went almost 3 months, the quality is very good, the headset is strong, the thread and smell are not. Very many departments! The goods are satisfied. I recommend to buy.
Bag beautiful, quality
Lovely and comfortable bag, I love it! And it's come super fast to Madrid.
Handbag fit in size quality normal
Good quality, roomy! I took it as a bag for a stroller, all excellent quality and neatly sewn! As a gift sent an elastic band for hair, very cute;) sent quickly
Reception this day 04 06 of your shipment-arrived in France on 15 05 and at my home on 04 06 or 20 days later-thank you and confirm to your description
The order came very quickly! Quality is good!
Bag class!!! Made qualitatively, looks beautiful. A small, but roomy)) (the color is closer to the second photo) sent the bag quickly, delivered too! Put a gift-the daughter is delighted) very satisfied. Thank you!
Not my first bag in this store .. and as always everything is on top))) thanks to the store for constant gifts)
The product is great and the zips work bery well. Very spacious can put lots of things.
Bag really liked! The color is beautiful, the accessories are good!
Corresponds to the photo
The bag is wonderful.
Very good