Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EK Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice has a lot of capacity
Recommend, deliver fast. good communication , high quality .
Amazing bag. Shipping took 2 weeks I am very satisfied!
Fast delivery, everything as described, packed safely, looks good, great colour. Recommend bag and store
The bag fully corresponds to the description, there is a smell but it's not scary. Inside the place is small, but on the sides there are such small pockets that are not closed with a zipper there you can put an umbrella. I really liked the bag
Genuine Leather of vaca excellent finishing soft and great price, recommend for a BRLLO REGALLO
I love the bag, its color, size, it combines with various colors of clothing, excellent design and sewing work
The bag is funny. Beautiful. It doesn't look shady. But there's a smell inside. I'll try to take it out. He came to France for two weeks. That is good, given the current situation.
Very good, very nice...
Very nice bag looking forward to wearing it every day
Good product and quick service! Recommended store..
Perfect. Thank you
I expected it a little bigger.
With great pleasure, I want to tell my little story about the purchase of this product. I liked the handbag right away. Based on the reviews of other customers and on my desire to buy it, I bought it. Just 30 minutes later, I was unwritten by the store, reporting, that will try to fulfill my order as quickly as possible. Throughout the delivery (20 days), the goods were tracked. And here she came to me: color, model, size, everything matches. Neatly sewn, nowhere is there unneat seams, sticking threads, all zippers work, in size is generally perfect, I thought she was smaller, no, the most (in the photo there is a comparison with the format of A4 sheets). The material is very good artificial leather, there is no smell, there are plenty of pockets. I'm incredibly happy!!! The seller even put small gifts: a sachet for linen and a red thread of fate with a charming heart. Goods Ooo... very satisfied, thank you, I recommend definitely! Dear Seller, wish you health, peace and prosperity!!!
Ordered a bag as a gift to Ukraine, reached quite quickly, less than a month. The bag liked, cute, odorless, the locks all work, to the touch pleasant. Thank you store. Recommend.
Fast shipping, very good quality
I loved the special mind the color spacious and very good quality network thank you very much for giving me this opportunity to buy for this company thanks and more thanks
Everything as expected. size, color and quality all matches the advertising. everyone is happy. the bag is sewn perfectly. it came in good packing and in good condition.
It has a shiny, almost ‘wet’ look. It is good quality fake leather. You cannot fit an A4 sized paper inside it without bending the paper. The inside lining of the bag is much smaller than the exterior. There are two pockets inside with a zipper. Also two smaller pockets for your phone.
Very fast delivered It is a lovely bag exactly as they showed In this shop you can very good shopping
Great product, good material. Surprised with the quality. Arrived fast Brasil SP. Recommend store
Good bag. The store sent quickly. Track tracked. Quality is good, I will immediately wear this handbag. By the way, I regretted that I took not Burgundy, but Brown.