Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We ship to over 200 countries around the world depending on your selected shipping method*
*with some exceptions
Will I be charged any customs or duties fees?
It will depend om your home country customs regulation.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yourekstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yourekstore.com
The bag smells a little rough. Let's go for three. In Khabarovsk for two weeks.
The bag is good. Delivery to Moscow region in 10 days! Too tough I think it's not genuine leather
Ordered 20.01.20 in Kaluga came 27.01.20, natural leather. You can take it.
The bag is good. That's the only plus. I paid for the delivery from Russia wanted to make myself a gift for the new year .. As a result, the bag came from China for a month. Contacted the store .. On which he refused me to return the money difference, and offered only a discount for the next purchase. The first time I face this, to be honest in shock! I do not advise ordering!!!
A good bag, corresponds to the description!
The goods match the photo, came quickly
OK
Thank you very much store and delivery service, very quickly received on the 3rd day after the order, I did not even expect. Very good men's handbag, I hope my husband likes it!!! Thank you!
Very good quality
The bag is good, but there is one but! ordered delivery from R.F. sent for some reason from China. it was 17 days.
The bag corresponds to the picture!! All as in the photo, roomy, leather, the store sent immediately!! Order!!!!!!
The texture of the skin is different from the one presented in the photo, the fine relief is smooth skin, good quality.
The bag is good, the quality matches Expectations are the skin. Accessories for the first Look decent, how good it will show Time. I did not communicate with the store. Shipping about 3 weeks.
The bag is great! Delivery fast!
The bag came close to the city. On the sumtsi Bulo DVI unimportant scratches, ale is not critical. In the buy-in purchase of enchantments and I wear skin.
Bag super. Delivery 3 days from Russia
Quality was good... But the skin is a smooth model of a bag for an amateur .. And so everything is super!
A little hard than expected
Good quality, quality accessories. Track tracked.
Ordered with delivery from Russia, May 12 at 22:00, May 16 in the morning took from the Courier) on the quality of the goods, some reviews did not impress .. But the fears were in vain! The lines are even, the skin is uniform, the color and shape are as in the photo from the site. Packed as cabbage)
The bag is beautiful, the only thing on the front side of the curve came the seam
The bag is not bad. But the delivery is just tinplate, the order is issued 17.11 package came to Tyumen 16.01
The bag is cool, it smells like leather. Glossy, leather of good dressing. I liked the gift. Looks expensive. Who doubts yet, feel free to buy. Delivery by courier to Krasnodar region-week. The store 555
Very long shipment. Do not recommend!!!!!!
The bag is normal, it's not a shame to go outside. A little there is an unpleasant smell, but this only confirms that the skin is natural. Size, it seems to me, a little more, maybe because the previous bag was smaller.