Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We ship to over 200 countries around the world depending on your selected shipping method*
*with some exceptions
Will I be charged any customs or duties fees?
It will depend om your home country customs regulation.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yourekstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yourekstore.com
Corresponds to the description
Excellent handbag if a few things in it to wear. It is inconvenient that the front lightning goes vertically, if you forgot to fasten that is a lot of chances to hit the keys, phones or some trifle
Accurate but arrived very late
Corresponds to the description of fast delivery in pickpoint (2 weeks before Omsk).
Before Surgut, the order arrived in 3 weeks, everything is whole, the bag is satisfied
The bag is good, leather. There was a small marriage, the store faithfully returned some money
The bag is good!!!!!
That's the speed! In two days! Bag fire! Quality is excellent! I recommend to buy!
Excellent men's bag, roomy with many pockets
As in the photo genuine and well finished skin
Delivery two weeks to Rostov on Don, the quality is good
Tina doesn't look like skin. But the quality is good!! price/quality is perfect
Super Bag! Looks like real leather! Unless the Chinese have learned how to make a leatherette! Thank you store! I advise you to buy such!
Skin broke in the seam area!
The bag is cool, packed well, the delivery is very fast, everything corresponds to the description, there is no foreign smell, all the locks go perfectly, does not stick, the seams are even, but the touch is just fire. Thank you for such a bag
Everything is Fine/delivery right to the apartment.
In principle, a good bag, though with a smell. For less money would leave, but the store did not agree. Returned. And ordered from Russia, and sent from China.
The bag smells a little rough. Let's go for three. In Khabarovsk for two weeks.
The bag is good. Delivery to Moscow region in 10 days! Too tough I think it's not genuine leather
Ordered 20.01.20 in Kaluga came 27.01.20, natural leather. You can take it.
The bag is good. That's the only plus. I paid for the delivery from Russia wanted to make myself a gift for the new year .. As a result, the bag came from China for a month. Contacted the store .. On which he refused me to return the money difference, and offered only a discount for the next purchase. The first time I face this, to be honest in shock! I do not advise ordering!!!
A good bag, corresponds to the description!
The goods match the photo, came quickly
OK
Thank you very much store and delivery service, very quickly received on the 3rd day after the order, I did not even expect. Very good men's handbag, I hope my husband likes it!!! Thank you!