Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EK Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am very happy with this purchase. The bag is exactly as the pictures dictates, the product was shipped quickly (Less than 7 days from purchase from China to EU). It was also wrapped/packaged very well. The product is of a very sturdy material and the quality of the stitching is more than satisfactory, its really well made. I would take pictures but honestly its exactly as the pictures in the marketing/description. I am truly very impressed and happy with this purchase. Perfect for any business exec, frequent traveler or even a student. Have received multiple complements on the bag. Once again very happy with the store and the product. Would order again 10/10!!
Looks different in life: the matte surface, the threads are not under the color of the skin, stand out on its background. And so in general good, delivery two weeks.
The Briefcase, of course, is not leather, but leatherette of good quality. The smell faded after a day, the color is persistent. For such money-I recommend!!!
Excellent portfolio, but there is a chemical smell
The skin is very embossed, and so the briefcase is good!
Thank you. I liked the bag. If the bag was wider by 5 cm, and in height smaller by 5 cm, it would be perfect))
Excellent bag, delivery for a week, packed qualitatively, leather bag. Very satisfied! Thank you! I want to see what else this store has!
thanks for good bag. and fast shipping good..
Awesome bag. I payed some customs fee but not a big deal. I can suggest to buy without any doubt.
Excellent product!
The bag is good, but the gold locks Somehow knocked out and seems cheap
I'm surprised. I did not believe that the skin. But it turned out to be true. Thank you very much
Not genuine leather, of course, but for everyday use will go. Color excellent
The bag is great! The skin is natural, the capacity is good. The seams are stitched qualitatively.
The skin is very soft, the bag is slightly shapeless, but generally normal
The goods delivered very quickly. thanks to the store. I liked the quality. The color fully corresponds to the picture. Purchase is very satisfied. thanks))))
Great bag. I advise you to produce
The bag is very cool delivery super high-speed, 12.02. At night I ordered, and 15.02. In the morning the courier delivered the bag right to the door! such a fast delivery even in Russia is not! the store is sociable, all at the highest level! definitely recommend thank you
Bag is pretty and soft four. Good products are requested to make cheap supply, packing also nervous, having to four. Moreover fast shipping thank you. Lot pashmina and thriving business.
Good quality: good seams and leather in perfect condition. Recommended.
Delivery is fast. The bag for this money is normal.
The bag really liked, it looks like the skin.
There is a feeling that it is leatherette. Came quickly
The quality is very good
Everything is very fast, thank you!