Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EK Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
There is a feeling that it is leatherette. Came quickly
The quality is very good
Everything is very fast, thank you!
The color is closer to Brown. At first glance the quality is good. Let's see how practical it is
Delivered to ekb in 7 days, brought by the Courier IML. The bag is good, there was a similar one, bought from another store, but more this one in thickness. The material is like leather. In general, everything suits. *****
The bag is good, a drop of glue was on it. I did not put a dispute. For this 4. came by the Mail of mist, about a month.
I liked the bag, the skin or not did not check
It is a pity, the quality is as lucky! Unfortunately I can not advise. It is better to buy in the store a thousand more expensive! Photo first-bag from the first batch. Very good was Seller please do not be offended
Normal bag, everything suits, the store quickly sent the goods, the bag brought the courier.
Very satisfied. Decent quality.
I recommend
It's nothing. In Russia, such for 2 thousand do not find.
The skin is soft. But I thought it would look different. I liked the briefcase. Well packed. I didn't. Thank you.
Excellent quality and appearance. Stinks for now, but I think it will pass with time. Very satisfied, I recommend the store. In Moscow came in a couple of weeks.
Do not buy from this store, I did not get the item I had ordered from them.
The bag is just a bomb.
The bag is excellent! I liked the material very much good, after opening the smell of some bullshit!
Good bag
A good bag, like leather. Many compartments, there is a pocket for the phone.
This is not 100% leather looks like a skin substitute.
Am Satisfied
Come quickly. There's a smell. It is not genuine leather
Ordered with delivery from Russia, May 12 at 22:00, May 16 in the morning took from the Courier) on the quality of the goods, some reviews did not impress .. But the fears were in vain! The lines are even, the skin is uniform, the color and shape are as in the photo from the site. Packed as cabbage)
Exactly the same as described excellent quality real leather
Thnks ali I got may order