Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We ship to over 200 countries around the world depending on your selected shipping method*
*with some exceptions
Will I be charged any customs or duties fees?
It will depend om your home country customs regulation.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yourekstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yourekstore.com
Come quickly. Corresponds to the description. That's good.
Todo perfecto, gran vendedor.
Качественный, красивый, стильный рюкзак, я в восторге! Очень насыщенный цвет,никаких лишних ниток,качественные швы, сам рюкзак выполнен по системе "антивор", есть множество удобных карманчиков, отдельное спасибо за карманы в ручках, очень продумано. До Дальнего Востока посылка дошла за 14 дней,рекомендую к покупке.
Заказал 2 рюкзак. Все супер! Доставка курьером осень быстрая! Товар и продавца рекомендую!!!
Рюкзак отличный.Качество пошива,материалов и форма все хорошо. 17" входит, но очень очень туго.
Normal, quite a quality backpack.
Like the previous backpack from this company-the quality is excellent, delivered in a day.
Very high quality to touch large capacity
The volume and depth for me are not enough. It is good for books, notebooks, laptops and other similar flat objects. But not for bulk items.
Delivered from a warehouse in Russia for 2 days!!! The backpack is also good, according to expectations.
Ordered delivery from Russia, it came in 2 days from Moscow to St. Petersburg. Everything corresponds to the description.
The parcel reached Engels in 6 days, super fast, the store did everything quickly, sent and packed OK, the backpack is a little pompous, but I already stuffed it with things, I think that it will quickly recover the shape, there is a little chemical smell, but I think it will fade, the backpack itself is sewn very well, I liked it, it's small, But roomy, this is what I was looking for for a long time, so I'm happy with the purchase of 100 points. All good shopping! Seller special thanks!!! For speed!!!
Everything ok perfect
Acquired 11.11.19 for 1545 rubles, delivery to the Tver region from China, received 03.01.20. The daughter is satisfied, the quality is on top! Recommend both product and store
Excellent quality
I arrive sooner than expected despite the COVID-19 situation. The product has very good quality in its materials.
Excellent backpack, by volume medium, quality fabric, stylish design. We already have one model, moved five years, broke zipper, asked the store to send since we do not have such, the seller did not deceive, thank him great! That did not immediately notice and that it is not very convenient to use-so it is outside the zipper there, To open it is necessary to remove and turn the handles and open it to the end, as the hard back wall opens
After two and a half months of waiting, I didn't get the item and I got my money back. They're very competent. I'll buy back at this store.
Thank you very much Tigernu, I received the suitcase in excellent condition, the product matches the description, tough material, very comfortable to use, met all expectations, I recommend buying this anti-theft suitcase design, thank you very much for your Tigernu service.
Very good backpack. Robust and with many behaviors. Perfect packing and shipping. Fully recommended.
In Len. Area 3 days by courier directly to the apartment! Backpack cool! Seller Thank you!
For 30 $-stealing vibir for squinted vicorine
Great product. Recommend
Very large, great quality in seams and closures, it comes in a ZIP bag and brings a lock with security code. Very pretty and discreet (although large)
Fast delivery. Bag of very good quality. I recommend it.