Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We ship to over 200 countries around the world depending on your selected shipping method*
*with some exceptions
Will I be charged any customs or duties fees?
It will depend om your home country customs regulation.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yourekstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yourekstore.com
As the store describes it. Very but very good the quality of this backpack. Surprised!
Backpacks top for your money, everything is perfectly stitched, today I tried perfectly sits on my back, honestly, this is not my first backpack, but unexpectedly the quality is at altitude, A comfortable city backpack, but it's just a man's opinion. To Moscow, the order went 2 days, ordered fast delivery all neatly packed. To the store Thank you very much, I advise a good product.
Excellent backpack, there is not a underground production, everything is in place, everything works. extremely pre-war
Delivery 4 days before the apartment. Backpack is just a bomb. For a laptop, a tablet, any small gadgets .. Anyway, office. In the picture it looks thicker than it is actually.
Polit is very neat, the shape holds well, the delivery is fast. Volume small-laptop, charging, minimum documents
Backpack Super! Delivery is very fast! To store Thank you very much! Recommend!
It meets my expectations, it's just what I needed. The ideal size and perfect concealment of zippers. The lovely color. The best backpack I 've ever had. The only one sticks the lock, which is of low quality.
It's a pretty quality backpack. For the price you have is worth it.
CNN
Very nice backpack looks that is revistente the material are thick solo missing probarla in a rain- see if it resists It's a long backpack but I feel like it needs to be a little thicker for more stuff to come in. but for what it takes is fine
Very qualitatively made. everything corresponds to the description. More size than expected. from Moscow to the Rostov region came in a week.
The portfolio is cool, there are many offices. The smell almost does not have, I did not see any thread. Quality Chic. Took for 2200. Delivered the courier, the Courier is sociable. In the briefcase you will not outline.
The backpack is super cool. All great. I'm very satisfied.
Backpack large but good quality and charging is also for headphones output ..
The backpack is very good, the store is sociable.
Perfecto
Ordered a backpack for his son, for the Institute 02.06 received 06.06.2020 (delivery in Russia). The backpack is very high quality and functional. In addition to the laptop (36.5 × 26 cm), a light sports form with sneakers, a textbook, 2-3 notebooks, different small things, in the side storage mesh-a bottle of water or an umbrella, in the shoulder strap pocket with a zipper for a travel or card. There is a connector for recharging and headphones. Backpack is super, my son likes. The manufacturer is good. Price 2724 rub.
The backpack was brought home within 5 days by courier. Quality is good. Thick material outside, inside and straps. Flat shape and hidden zippers are convenient for moving in the subway. But you do not put much. Pure business option
Good quality and shipping very fast. Very robust backpack and exactly as you put it in the ad
As expected, elegant and functional.
Delivery in less than a week. Well packed. Backpack exactly as seen in the photo. Good price and good quality. Includes free lock. I reward it to 100%.
The backpack is good, but small, not everything is placed that I wanted.
Backpack of very good quality. Very many pockets outside and inside to store everything well. A small padlock offered for safety. What more to ask for? Perfect! I recommend the article and the shop very serious.
Excellent backpack for the city. Roomy. You can connect a jar and charge the phone from the built-in socket. Very convenient.
Excellent backpack, ordered a second!