Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The backpack is very well and meets your target. It's very comfortable to carry back. The only problem is that the battery extension cable does not work, I 've tried different s battery and it doesn't charge the mobile. The cable was probably damaged by being forced. Otherwise it's very good. Seller recommended.
Nice job! Thanks bro!! All perfect!
Super backpack, the store Many thanks, sent everything quickly, perfectly packed, complete with locks. Quality at height, nothing sticks out anywhere, the material is excellent, lightning is hidden, so that no one gets up, there is a cable for music and charging, a Department for laptop/tablet. Comfortable straps, you can still list the advantages, order will not regret
A super fast delivery. Delivery within 5 days! The backpack is super processed the zippers are very good. The cable what into the inner of the backpack goes to a power bank Connect is included. A real super backpack for little money.
Backpack is good, quality corresponds to the description, came in a week.
Excellent backpack, not big, sits well, comfortable, quality
From the current situation I couldn't test the backpack, but it's excellent if you're looking for an anti-theft at a breaking price, there's probably better in the market, however, you will not find any at this price
quite good quality
Backpack cool. No comments. Sews well and corresponds to the description. The laptop 15.6 ''is placed.
It is very strange that the output for the headset is 3 pins and does not support control from the headset, although it is perfectly logical. That is, this output is absolutely useless since I can't answer a call or switch a song, to do this, I will need to climb into the backpack and get the phone. How stupid is it
All norms. Fast delivery to Norilsk less than a week. The quality suits with appearance, but not yet operate in full. The product is worth its money, I recommend
Todo perfecto, buena calidad
All right honest store recommended
Backpack at altitude, delivery took 8 days, firmware of each place at the highest level, the 15.6 inch laptop is included as poured, the store advise, take
All as in the picture. Keeps the shape well. Code lock is very weak.
The order is worth its money, a quality backpack, sewn well. Delivered a little less than 2 weeks. I'm happy with the purchase.
Просто мега продавец! Огромное спасибо за такую качественную вещь по хорошей цене! Рюкзак очень удобный, плотно прилегает к спине. Рекомендую товар и продавца.
Заказал 15.07, получил 25.07 Крепкий, красивый и простой рюкзак)
Отличный рюкзак, швы ровные, ткань плотная. Полностью оправдал ожидания.
Cumple lo que promete. El producto llegó antes de lo esperado
Backpack is good. Worth your money
Come quickly. Corresponds to the description. That's good.
Todo perfecto, gran vendedor.
Качественный, красивый, стильный рюкзак, я в восторге! Очень насыщенный цвет,никаких лишних ниток,качественные швы, сам рюкзак выполнен по системе "антивор", есть множество удобных карманчиков, отдельное спасибо за карманы в ручках, очень продумано. До Дальнего Востока посылка дошла за 14 дней,рекомендую к покупке.
Заказал 2 рюкзак. Все супер! Доставка курьером осень быстрая! Товар и продавца рекомендую!!!