Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We ship to over 200 countries around the world depending on your selected shipping method*
*with some exceptions
Will I be charged any customs or duties fees?
It will depend om your home country customs regulation.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yourekstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yourekstore.com
very good.
Quality is excellent
Amazing... Simply amazing
it´s all Ok, thank you very mucha.
Delivery to Moscow region from China instant, less than two weeks. The product fully corresponds to the description. Quality of material and seams, design at the highest level! Product and store boldly recommend.
The backpack is magnificent, no palliative. Good materials, it has plenty of space, compartments. I recommend it, they won't steal anything from you, it's very safe
The backpack is incredibly high quality.
Thank you!!! Cool backpack! I recommend the product to everyone.
Perfect backpack of great quality. Recommended
Todo perfecto
Рюкзак – просто бомба! В самом хорошем смысле этого слова =) Полностью соответствует фото и описанию. Компактный, но при этом весьма вместительный. Практичный внешний материал, проверял под дождём - не промокает. Отдельная история, это скорость доставки. Я бы сказал молниеносно! Заказ оформил 01 июня вечером, 3 июня в 11 утра его доставили ко мне домой. Сказать что я удивлён - ничего не сказать, молодцы! Побольше бы таких продавцов на Али) Однозначно рекомендасьён!)
Отличный рюкзак,стильный,легкий и удобный!
Отличный рюкзак. Не воняет. Швы отличные.
Yakyust yak start Super, shvidka delivery, I recommend. The quality is super 5 & Omega;
быстрая доставка, но замка в комплекте не было, был мешочек от замка...
Hello. Thank you for fast delivery and quality goods.
24.06 ordered-6.07 received in SPb. Quality backpack. Unfastens from the back, so it is impossible to unfasten from the back for safety and from the back the same pockets for documents. Inside, two wires are trapped in the pocket: ordinary USB for charging and for the player or phone jack 3.5 headphone only. Laptop Lenovo t560 15.6 inch left. I'm pleased with you.
Thank you.
Nice backpack. But he only came today. Although from Russia. Two weeks. Apparently a lot of orders because of the sale
Really GREAT looking,and durable materials made . Delivery 10 days to Serbia and my doorsteps by DHL HIGLY RECOMENDED,THANK YOU VERY MUCH
Very fast delivery from Russia, ordered 1.07 received in the morning 6.07 (from Moscow to Krasnodar), brought Courier, also large +, all information on order was sent by SMS, in T. H that the order is transferred to The Courier. The quality is excellent, the material is good, all zippers and seams are sewn smoothly, it can be seen that the goods are expensive. I really thought it was a little more inside.
Like, like very. Has optimal quality. Not found defects.
Excellent backpack, the quality of materials and sewing is very good, almost no smell. Thank you store!
Perfect very good quality very happy
Very cool backpack, qualitatively made, roomy, there is a lock with a code, a USB wire and a jack. I am very pleased with the purchase, I recommend. Photo will try to make later