Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We ship to over 200 countries around the world depending on your selected shipping method*
*with some exceptions
Will I be charged any customs or duties fees?
It will depend om your home country customs regulation.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yourekstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yourekstore.com
2 weeks transportation and good product
Excellent purse) came in a box
The quality is excellent, convenient what you need
Norms
If the slider with a zipper was twice less would be 5
I'm sad, the store did not send wallet. Money was refunded.
Fast delivery. Comes in very good box. Im boty external compartment left glue near stcks (probably after production) what makes them little bit smaller. After removing this glue normal cards fits well.
Sewn well! Neat! My wife liked it!
Very good furniture material and prompt delivery
I walked the purse for a long time, I did not understand where, but I got there. I ordered red. In the photo of the store, of course, does not look like .. Much darker and the skin is more lacquered. It is not red and not pink, but rather brown-bodied. I will not even apply a photo, I think they sew from everything under the arm, so that the color is very approximate. The shape is similar. But pockets in depth are sewn, apparently on the eye. In some cards stick out more than necessary, and in others-fall into the underworld, that from no nails can not get after a leisurely days of operation begins to inflate and lose shape. In short, he is not bad and quite smooth, but artisanal. Quality is not factory. It does not smell like skin, as everyone thinks, but with boots glue.
It was 1.04, and 8.05 was. Gamanets are like this.
Fully corresponds to the description of the store. Packed was excellent!! Fast delivery by new mail to Kiev.
Good!!!
Good
All Super
Beautiful as in the photos
I thought it would be smaller.
For this money is very compact and convenient there is a department for small things
It came very quickly, the quality is good
I am very happy, compact and comfortable))
Very pretty
I didn't. Seller returned money
20 days to deliver home under signature. Everything matches the expected, comfortable, light and several compartments. The zipper looks good and durable. Coin space is limited and RFID protection is only in the central pocket. Nor can I comment on whether protection is effective but I trust it is
Delivery month. Sewed qualitatively, chemical, there is no smell, really made of genuine leather. I liked it, for such a price just a great wallet!
Sweet and many cards