Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We ship to over 200 countries around the world depending on your selected shipping method*
*with some exceptions
Will I be charged any customs or duties fees?
It will depend om your home country customs regulation.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yourekstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yourekstore.com
I like it, I advise) compact, convenient, there are enough places for cards and for coins there are departments, the color is beautiful-everything is okay)
Nice wallet. A lot of offices, convenient. Really skin.
Very beautiful, neat, exactly as in the description. Thank you to the store, I'm very happy!!!
Great wallet. Of course, not skin, maybe split. Came very beautifully packed-a box, a package, inside the purse a lot of cardboard for protection, the accessories are protected by paper. A large compartment is one, but there are two pockets for small items on the locks, pockets for SD and SIM cards, a lot of card slots. The main buckle goes with two bases for the button, so that the wallet can be normally closed and in a "plump" form. Purchase is very satisfied. Track tracked, shipping two months.
A good purse, I do not know about whether the skin is real. But the purse is beautiful, high-quality. The store sent out the wrong color, but it's not critical. Especially took for 70 kopecks)
The skin is not much like, but still the purse is not bad. Convenient size, many card slots. Just did not get anywhere documents on the car. I ordered from a warehouse from Russia. delivery to Yekaterinburg for 2 weeks, the courier brought home.
Because of coronavirus, the parcel did not go long. Received in a couple of months from the moment of order, combined with another order from another store. Purses are packed in branded boxes, the material is tactile pleasant, soft, the smell of the skin, about the naturalness of the skin I do not know, not specialist. Use is very even convenient and nice. To buy I recommend, the store is always in touch. Thank you!
Super! The store is reliable. The parcel went for a long time, but came. The number was tracked. Thank you!
Ordered on May 4, received on May 14, was tracked completely (kurgan), courier to wait until May 18 neither became, received itself, it was unpatience)))) The skin is soft, the locks are working, no red of course, closer to the "wine" color, shop and store recommend
The purse is good, neatly made, the accessories are quality. Many offices, including side compartments for small items. The color is more to Olive. In general, I liked it, it was necessary!
Great wallet, a bunch of compartments, packed and a gift box, delivery sdecom, recommend product and store!
Good purse) I liked. Really made of genuine leather. Came in a beautiful box. Recommend.
Great wallet! Won for 1 cent and coins. Leather is natural, there is a sample material and smell of leather, very many departments, although the size is pocket. The order took 1,5 months. I already have the 2nd wallet from this store. Very satisfied with the store and their products. Well done!
everything ok! Thanks ;-)
An awesome wallet, delivered by the service of the CDEC literally in a few days in hands
Goods norms
Koshelev beautiful just what the skin wanted thanks
The purse is wonderful, very functional.
Looks cool, thanks
The purse is good, packed perfectly, like leather, but it took two months for a very long time
The goods arrived relatively quickly, though a little lighter than in the picture, but it is not critical, very comfortable and soft
The wallet is not bad. In real life, of course, not as beautiful as on the promo store. I do not think that natural leather, most likely pressing. The color is lighter and it looks easier. Bought for six and a half dollars, for this price-normal. For the full cost in real life would not buy. Delivery to Belarus-36 days.
The wallet came quickly. Corresponds to the description, soft.
He's super I'm very happy
Nice, comfortable wallet. Real skin. Color as the photo.