Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EK Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came to Tula for 6 !!! Days. Great!
Super very like, thanks to the store. Waited only very long
Gray backpack came in time.
Chic backpack, excellent quality, comfortable size, roomy, most that) came for 1,5 months
Backpack liked but delivery is a whole horror. Ordered 11.11.19 came 04.02.20. Almost three months
Good backpack)
A good backpack, small, inside the fabric is cheap, but outside looks super.
Good quality backpack. The color is slightly different. Lots of food. The main compartment is large but A4 will not fit. Ordinary notebook will fit
Excellent backpack of good quality, leatherette, belts are adjustable, very comfortable, small size. Delivery truth I have long turned out, I wanted to open a dispute, as delivery took almost 2 months, but I think this is due to new year holidays.
A good backpack, without marriage and any damage. the material is pleasant, but thin. Sent on May 19, took from Mail on June 1.
Awesome backpack, thank you
Cool, roomy backpack. Corresponds to the description and photo of the store.
Beautiful bag for money!!! Small but very large!!! Came very fast!!! Nice stuff! In general, I am very happy!!!!
The backpack is very cool. Really thought he would be a little more. Made qualitatively from good material. It does not look cheap.
A good backpack, inside the lining rustling, expected that there would be a little more, in fact 1,5 palms, price-quality
The color is closer to the one in the photo with Flash Backpack is very beautiful and high quality Unpleasant smell after washing the lining completely disappeared
Came pretty fast, was well packed, in 4 package, inside was air cushion, the quality is excellent, nothing sticks out anywhere, has no big smell, but it can be weathered, inside the fabric is not much rustle, the size is about like A4 I bought for 759 rubles, I'm happy with the purchase, I recommend
This backpack is wonderful, I was late True I'm in Dominican Republic but it's in good condition I love it, waw I don't regret buying
Backpack is not bad, sewn neatly, no defects. OK, reliably packed. Lining rustle, very cheap. The color corresponds to the description. Visually decent budget option. Let's see how it will be worn.
Great backpack. Not big. Soft to the touch. I recommend the store and the goods.
Great backpack. Very long delivery to Minsk (ordered 11.11, came the parcel 25.01) the store extended the protection.
Backpack Super!
I order already 2 times, everything is fine, delivery 25 days to St. Petersburg
Good backpack without odors leatherette quality
Pretty good quality for little money! Inside the air bag. The backpack is not crumpled, smooth seams, there is no special annoying smell. Slightly rustle lining, but it's not critical) quite thick leatherette, the backpack keeps the shape. The outer material is pleasant to the touch. I recommend the product! At US in Ukraine such sell three times more expensive.