Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent purse, only for a very long time on the way was.
I order not the first time! Very satisfied with the goods, delivery is fast. Thank you very much to the store! Recommend)
Great wallet. Came quickly.
The purse came very quickly, in a gift bracelet, everything is super as in the photo, the color is saturated, everything is shed qualitatively inside. One Newans, I and a friend took this purse, she opened the department with coins to open the Department for bills, I came to takokokogo No. I saw someone named Todd writing about this problem. Keep those in mind so wrong and inform the producer.
Wallet lovely and for this bracelet as a gift thank you
Excellent purse, the parcel is happy. Thank you for the gift.
I'm very satisfied
Fine
The purse was ordered in gray, very beautiful, pleasant to the touch, all the seams are even and neat, there is a compartment for small things on the button, for Notes 3 compartments, one of them is under the zipper, bills are perfectly placed in all compartments, there is also a place for cards. The goods went to Taganrog for a month, the track was tracked, picked up in the mail. Packed goods was in Bubble Bag, also the store put the gifts, thank him. Recommend product and seller
Came from Moscow for three days. fully corresponds to the description
Chic purse, the quality of the super store put a gift, thank you❤& Middot; Delivery month, all perfectly packed
Fully corresponds to the description.
The purse is beautiful, comfortable, the size suits. I don't know how long he'll last. There are great doubts that it will not crack, it's not the skin, as stated. I bought for 813 rubles. Order came quickly.
Very beautiful... thank you very much... thank you for the gift...
Like a good purse.
The purse is good, beautiful, but when you open the compartment for notes, the compartment for small items automatically opens. And so all supper
Thank you, I liked everything.
One of the best shopping on AliExpress. Shipping fast! 2,5 put on taking into account the new year holidays in Russia. Quality at height, the color is super beautiful. The lines are even. Rivets are good. Seller recommend. Order two different wallets from this store, and both are excellent. Thank you very much!
Came very quickly. Packed too perfectly. Quality is good, and most importantly it is color, thanks to the store for the gift, put the bracelet
The purse is beautiful. Shipping is long. Packing is very good, the goods received in perfect condition. Another gift was put. I recommend the store.
Nice wallet. The box is just to gift pack.
2.03 order receipt 21.03 and coronovirus no hindrance, thanks quality excellent, delivery fast, store super well done!!!!
Product as expected, very good
Very good wallet, comfortable, beautiful, bad smell no, neatly packed, very fast delivery by courier to the door. thanks store and cdek! I recommend.
Everything like in the description and foto, it came very safety packaked (envelope and 3 plastic bags). Came after 4 weeks after ordering to Lithuania. Wallet has a bad smell, but i hope it will disapper. Thank you for the gift.