Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EK Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Neat Okey
It came in two weeks. The bag is good.
great product, exactly as described. arrived in less than 10 days !
For your money, a cool thing. Super-fast delivery. Recommend.
Просто бомба. Ненарадуюсь. Качество изготовления, материалы супер. В мои 42 жена по началу с подколом называла школьником, но я оценил его удобство и практичность что хожу с ним на работу в офис. Смотрится стильно и не броско. Конечно можно было бы с Юсб выходом, но это не критично. Всё необходимое с собой и руки свободны. Спасибо.
Рюкзак, просто бомба!!!
very nice
Perfect! Looks sleek. 15 inch laptop fits perfectly with enough room for power brick, cables, pens, keys, mouse, some notebooks and a tablet. Even a water bottle.. More room than i expected. It can even stand on its own! 5/5
очень хороший рюкзак
Estaba muy confuso de compénsela o no, por que la calidad a lo mejor no era buena, me ha llegado dentro del plazo de entrega, muy bien embalada . La calidad genial , es dura y tal como se anuncia , estoy muy contento .
Excellent backpack, qualitatively everything is sewn. But the laptop 15.6 "moisture with difficulty, lightning can disperse. The bag will be excellent for 14 "laptop.
Good quality backpack. Will buy another one for my friend
よい
As advertised.
Material is good. The backpack is thoughtful and comfortable. The straps are wide, but the handle is too thin-it's a pity to look, it's not convenient to keep.
во внешнем (среднем) отделении где для ключей нет кармашков, а было бы удобно
Brought within 2 days. Packed well. It remains only to use. Let's see what happens to him in the future.
Delivery in 2 weeks to Ukraine!! It’s amazing bag, high quality!!!+ I get a gift, usb 3in1
otimo
Quickly came the parcel, the backpack is very high quality
Delivered very quickly. The backpack is very light and compact. For a laptop 15'6 is perfect. Straps are comfortable. On the back is placed very well. Zippers are sewn very qualitatively. The only negative is the chemical smell, which for the day was weathered at all.
Excellent product, just like in the photos. Good shopping.
Everything is fine. Looks very worthy.
corresponds 100% to the description. thanks!
a great one, thx!