Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We ship to over 200 countries around the world depending on your selected shipping method*
*with some exceptions
Will I be charged any customs or duties fees?
It will depend om your home country customs regulation.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yourekstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yourekstore.com
The bag is wonderful, already ordered Black, everything is fine, but the black quickly broke the lining (((
Great bag
Bag just bomb order, will not regret, delivery to Kemerovo 3 weeks
The bag is gorgeous, I liked it very much, I'm glad. quality packaging on delivery was good. thanks to the store!
Super came in 10 days
Products according to photos
Thank you, the store umnichka all came on time
Wow magnificent handbag, I will definitely order again, Fast shipping and best store
She's very beautiful.
the bag has already ripped on the inside :( but it does look like the photo .
I love this bag model. Very nice and flashy. I recommend it to everyone. Seller is very fast. Thank you very much
The bag really liked, everything corresponds to the description of a large, roomy
Good
Nice bag! Color, size-all as in the description! The smell of course was strong, but a couple of days on the balcony and everything was weathered. The order came within 3 weeks. advise!
Description accurate, bag cool not much smells dermantine, despite the problems with the virus, the order came quickly to everyone thanks
Handbag as in the photo, delivery fast, thank you
Very pretty bag, just like it came in the picture.
The bag is cool! everybody's paying attention. This is not the first, I take for girlfriends. Thank you, I recommend the goods and the store!
The bag is excellent roomy, super in general.
very nice, good price, fast delivery
The bag is chic, the view is glamorous, for 800r just for that, beauty.
took 3 months to get product. had actually given up getting it then it just showed up one day. good product.
Bag-Super! Very satisfied! Stylish, large bag-I took to the gym to walk, I like roomy bags for sports. Size: 47x31x10 cm. Inside there are additional pockets, a couple of small and 1 with a zipper. In addition to two handles-additional shoulder strap. Sequins only on the front side, purl-leatherette. The smell is quite slightly, weathered for a day on the balcony. Looks-chic. Delivery to Kiev 1,5 months-taking into account that there were Ng holidays, quite. Ukraine ukrpost. Packed was excellent-in a large package + a package in pimples + on top of all the largest postal package, I.E. The bag did not bend in half, no deformation. Very cool. Seller Many thanks, respect and respect))
Super cute! Happy with the product
Same as product description. Very fast shipping. A great bag like always.