Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Poor craftmanship and poor quality. wouldn’t recommend getting this bag. Arrived with a lot of unfinished woven pieces
All right, but I wouldn't ask for it again, since it doesn't fit the mobile. For a party night is fine.
Très bien ! :-)
Wonderful quality handbag for the summer! Packed well, delivery to Kursk 2,5 weeks! The smell is glue, but I think it will get out quickly.
посылка шла чуть больше месяца в московскую область, упакована прекрасно , пришло всё целое, не мятое. Рекомендую.
Сумка замечательная. Ремешок не регулируется
Great handbag!, not looks cheap, well made. Recommend.
The bag is satisfied, the order was sent on the day of payment, came in three weeks. The packing is excellent and the bag is according to the description
Handbag beautiful, very well packaged
Super, all as in the picture. and sooo qualitatively packed))))
The bolsito is nice and as seen in the photo. It looks tough.
Gorgeous cute handbag, very good quality, fully matches the description and photo, delivery within 10 days goods came very well packed, very good responsible store, itself tracked delivery and sent messages to email, thank you to the seller, I am very happy, I recommend a very good store with quality goods.
The description corresponds to, reached Moscow quickly, the sister is satisfied
It took about a month to deliver to Russia, Saint-Petersburg. A bag looks amazing and I like the quality. It was packed super good. I recommend the store and the bag. Thank you!
Cool Bag for summer delivery to Astrakhan region about 3 weeks. The phone does not fit (on the inside the size is smaller. Well, in general, everything is fine
Very good quality and workmanship product.
The handbag is very cool, the quality is good, it came quickly
The bag is just space! Recommend 100% came packed in an air bag. Bag quality, accessories are all in place. Until St. Petersburg for less than a month went.
Delivery to Ali now surprises, things that ordered two months ago are not even in the country, and this handbag was ordered two weeks ago and voila-she already at me. I'm happy with it, it looks super. Let us see what happens when wear it. Enough is roomy
It's safe. In 15 days it came!!
Okay. Okay. Some traces of burnt straw in some places I do not know why. Otherwise beautiful bag for the price. Correct delivery time
Cool bag, as in the photo. Well done, but I'm worried that I can cling to clothes. For some reason for a very long time went to Kiev, more than two months
Quality is super! A handbag quickly reached Moscow!! The store is happy, I recommend!!!! Without marriage, an ideal summer handbag! Such we have 3000 rubles.
Great handbag, good quality, nice design. I'm in it enamoured. Additionally the super fast delivery-14 days! Recommend :)))
Superb. Article in accordance with the description and the photo. Meets my expectations. Delivery time rather fast and correct. By cons no communication from the store so I can not evaluate this part.