Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
First seemed too light and fluffy, after a couple of months of socks, realized that the bag is good :-) Thank you
The package on the conscience ordered 12.03, and already 23.03 took. Pickpoint delivered, put in the post-mat. Comfortable. With the store did not have to communicate. The zipper is long, but not scary, TK hides in the bag. The capacity of the bag is not large. Comfortable, instead of pockets on clothes. Nice to the touch, soft. I liked it! I advise you! Thank the seller for the good goods and the quality of work!
Отличная сумка)))
Ordered on March 7, received an order in Odessa on May 19, ordered 2 handbags, gray and black, this этой dermantin quality is better, softer, in the photo can be seen, in the general handbag чка, roomy, I hope to spend a couple of seasons, happy with the purchase
Good roomy all as in the photo
The handbag is very nice. The material is soft, unusual to the touch. Pockets are full for such a baby. I'm happy. Advise. All good
Super
Delivery 2 weeks, packed well, no defects, description corresponds, very many pockets
Quickly came order
Сумочка хорошая, мягкая соответствует описанию, продавца рекомендую
отличная сумочка,много отделений,мягенькая
Handbag of good quality, small. thanks to the store for the goods.
Exactly as picture. Great product, sturdy and practical at extremely reasonable price. Blazing fast! Bought in late June and early July, about 2 weeks of waiting. I am very satisfied
Nice handbag!
I liked the bag very much. Qualitatively stitched. Soft and looks great. Looks small but spacious.
Small handbag, material pleasant, soft, fast delivery, I recommend
Handbag liked, very roomy Good shape It is a pity that the material is hlupenky I hope for the autumn is enough With the store did not communicate Delivery less than a month to Sakhalin, which is very happy with this speed
The bag came. Pretty, small, but roomy. The material is soft, pleasant. I'm delighted. Thank you very much :-)
Fast shipping.
The package went to Novosibirsk for three weeks. Tracked. The bag is good. Sewn qualitatively. Nice skins. Recommend it.
It was almost three months, but I waited patiently, the store extended the protection, very cool, long ago wanted it, finally ordered))))
Order to the Republic of Altai received in 34 days. Bag as in the description. No smell. All the whole and the seams are well sewn.
Handbag liked, soft, simpotichnaya. The order came in 9 days.
The order is made 22.05, the parcel is received 22.06, a soft bag, two main departments + additional small pockets. Light, though in size thought will be a little more
Corresponds to the description, came a week for three. the wife is happy-well done