Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EK Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came in a month, I liked everything, the store put an air cushion in the bag. Thank you for the present. Seller recommend.
Nice handbag. Fast delivery.
За свои деньги неплохая сумочка. Качество хорошее.
Very good handbag, inside was air bag, no smell
Quality is normal!
I recommend it to start with I was going to give it to my work, but when I arrived it was excellent in terms of shape and color, especially jujube and very cheap I recommend it
Хорошая сумочка. Описание полное. Продавец положил подарок, красная веревочка на руку. Очень приятно. Спасибо большое продавцу.
классная, но очень маленькая
Fast delivery, neatly packed, there is a smell.
The bag as in the description, fully conforms, inside one compartment and two small pockets on the side. For the summer it is. I didn't talk to the store.
Сумочка норм милая маленькая
The handbag for the summer will go, for price and quality respectively. The store did his job perfectly!
Well sewn. Perfectly packed with bubble. It got sooo fast. For the season enough and good. Im happy
The handbag can be estimated on a solid three, but the upper part (closing) slightly improves the appearance.
The bag is very liked, there is a small smell, I think over time will blow out, packed well, delivered in 2 weeks, the store recommend.
The handbag is very pleased. The package came earlier than the promised time. For its price quite satisfactory quality. Seller recommend.
Handbag good delivery fast thank you
Very neatly made, the seams are even without sticking threads! Soft and stylish looks! Delivery to kurgan of the week two! I recommend to everyone!
A good handbag made of artificial leather. Sewn very well, threads do not stick out. Has one large compartment, a pocket and one small compartment.
Very fast delivery. The handbag looks decent, but when you open the wrinkles inside. Maybe only mine. There's a smell. Pretty roomy.
The color of the bag cover is grayish, not beige, as wanted. The bag is good, there are pockets for weaving and keys
A good, small, light handbag for the summer, nice color, not the skin only. And the shipping is a little long. They wrote that they would bring the courier to the house, but alas, they took it themselves in the mail. And so an excellent handbag and inexpensive, budget option.
I fell in love with this handbag at first sight. I highly recommend the product, everything corresponds to the description. To the store many thanks for the gift, I highly recommend for the speed and feedback. Handbag roomy, soft skin, I'm glad that I trusted you.