Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We ship to over 200 countries around the world depending on your selected shipping method*
*with some exceptions
Will I be charged any customs or duties fees?
It will depend om your home country customs regulation.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yourekstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yourekstore.com
The store did not send the goods, but the money was returned
Thank you for the gift!
The quality is super, the store well done put a gift, thank you... I recommend
Thin, let's see how long it will last. In the kit a cover from the backpack, you can use + carabiner as a compliment. Sent everything quickly, I recommend the store!
Fast shipping for Flash play ~ description stay very satisfied gift wholesale thank you ~
really cool quality of backpack. to be honest I didnt even imagine that someone can make such as awesome thing and plus can give modest, but I think, useful gift (in our case - small bag, for cosmetics stuff like an example). what about back pack, well here is im very surprised. a lot of pockets, material and color are very niiiice, hope it will strong and will live many, many years. highly recommend this store and his stuff. a big thanks to you and your team, really the best ones. only one word - respect. have a good vibes!
Moscow Delivery 1-2 weeks quality good
The backpack came quickly. The store put the mask in our aid. Thank u!
The product corresponds to the description, the quality of tailoring is good, the threads do not stick out, the lines are even and the seams are processed. Delivery fast ~ 15 days. Gift from the store cosmetic bag.
Excellent) like it) went fast)
Chic backpack. As a gift, the store put the cosmetic bag. It took a long time, more than seventy days.
Quality Okey
Excellent light backpack, and most importantly-it's small! Very handy was a comfortable elastic band for glasses. Also included as a gift was a small wallet-it was very nice! I recommend to all the store!
Good quality excellent backpack thanks for gift fast shipping
Excellent comfortable mini backpack, good quality, fast shipment. I recommend.
Sensational, better than expected, super satisfied, still won two gifts a necessaire, another door keys❤
A little light quality question.
Good quality goods. And should look compact backpack.
Excellent
Product like shown very good
Top!
The backpack fully corresponds to the description. Very high quality! The store even put a small gift. Trifle, but understandable.
As always very quality nice
Delivery to Ukraine about a month from the date of order. Backpack as a spare bag on the road, in the car and for a trip to the store, just fine. In the folded form, the place practically does not take up. In the unfolded, it is straight large and roomy, the declared 30 liters are. Sewn all soundly. There is a smell, but no more than a new thing. After a couple of trips to the store, there is no smell. As a gift, the store put 1 mask. Trivia, it's nice.
A good backpack came quickly.