Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We ship to over 200 countries around the world depending on your selected shipping method*
*with some exceptions
Will I be charged any customs or duties fees?
It will depend om your home country customs regulation.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yourekstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yourekstore.com
All as in the photo. The backpack is lightweight, compact. Lightning is heavy in the course, a little stubs. The backpack itself in the case has not yet tried. As a gift put a purse and carabiner)))
Very high quality sewing and many pockets. Its money is definitely worth it. Pleased with the delivery time two weeks since the order-for Israel it is fast. To the store respect and respect, put a pretty bag-squid for pencils as a gift.
Its size is very unique and very
Labi nošūta, viegla
Good quality, everything is fine.
I saw on the video of the store-dystrofik and decided to buy. As a gift put a mask from the coronurus (better a purse would have been put)
All same as description and… Kindly Thanks x free gift
quick delivery a mask for gif thank you
Very beautiful than I expected and arrived quickly in just two weeks
The product corresponds to the description. This is the second backpack. the quality is for 5
Great backpack, very good quality. IN gratisie otrzymałam cosmetic bag. Fast delivery. I am very glad, recommended! :)
Instant delivery, quality material, beautiful color. Very light, as a gift, the store put a disposable mask (care, nice). The first hike was successful. Many things got in, but if you fill the main department, the rest of them certainly do not fit anything. Very comfortable sits on the shoulders, does not press anywhere. I recommend to buy.
And delivery is fast. And backpack for 5!!!!!
Cool backpack, seams all OK, many pockets, delivery month, their money is worth, as a gift the store put a cosmetic bag
Excellent, super!
light weight and looks good
O.K
Very good backpack, very light and is small to bend…
Good quality. Ordered already second one
As a gift, the store put a small cosmetic bag. Thank you!
Good product, it took a little while to get there but I arrived before the deadline came, the store sent a gift, excellent detail
Good quality backpack. I'm very happy.
Awesome!!! Colour is perfect. Received quickly and bags are great quality I bought 4 including this one and we got a free mask thank you
The goods did not send, but the money was returned
Exactly the same as in picture! Excellent quality. Bright color. Durable Stitching. Recommend It absolutely! In pack was a clutch bag as free gift!