Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EK Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good backpack, very light and is small to bend…
Good quality. Ordered already second one
As a gift, the store put a small cosmetic bag. Thank you!
Good product, it took a little while to get there but I arrived before the deadline came, the store sent a gift, excellent detail
Good quality backpack. I'm very happy.
Awesome!!! Colour is perfect. Received quickly and bags are great quality I bought 4 including this one and we got a free mask thank you
The goods did not send, but the money was returned
Exactly the same as in picture! Excellent quality. Bright color. Durable Stitching. Recommend It absolutely! In pack was a clutch bag as free gift!
The goods are pribuv to Zhytomir for 16 dnev, yakyustststva, vmiskiy, Brav for the detector, the coil and the rod are kind поміщаються, light, compact + in the podarunok put a pencil case and a small Carabine, zagalom purchase
Received quickly, very satisfied, thank you
Excellent quality! I recommend!
Product corresponds to the description. Accurate delivery on stores part. Very competitive price and good price/quality ratio. Reliable seller who is to be recommended.
Really liked backpacks. Light, stitched well. Let's see if the hike will survive. As a gift carabiner and cosmetic bag. Thank you!
Took because shipping was not the store ENE sent fast product very good and still came a toast note 10
Very good product
Lots of pocket! Very practical.
The store did not send the goods, but the money was returned
Thank you for the gift!
The quality is super, the store well done put a gift, thank you... I recommend
Thin, let's see how long it will last. In the kit a cover from the backpack, you can use + carabiner as a compliment. Sent everything quickly, I recommend the store!
Fast shipping for Flash play ~ description stay very satisfied gift wholesale thank you ~
really cool quality of backpack. to be honest I didnt even imagine that someone can make such as awesome thing and plus can give modest, but I think, useful gift (in our case - small bag, for cosmetics stuff like an example). what about back pack, well here is im very surprised. a lot of pockets, material and color are very niiiice, hope it will strong and will live many, many years. highly recommend this store and his stuff. a big thanks to you and your team, really the best ones. only one word - respect. have a good vibes!
Moscow Delivery 1-2 weeks quality good
The backpack came quickly. The store put the mask in our aid. Thank u!
The product corresponds to the description, the quality of tailoring is good, the threads do not stick out, the lines are even and the seams are processed. Delivery fast ~ 15 days. Gift from the store cosmetic bag.