Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag is good, looks high quality, large zippers, quite wide, came for a month (hit the Chinese New Year)
Beautiful Men's bag. Oooochen roomy. Zippers are good. We hope to last a long time. Shipping fast. Thank you store!
Quality briefcase. Zippers are good. Stitching seams quality. Quite functional. Many compartments and pockets. I'm happy with the purchase.
The bag is made qualitatively. Thank you to the store.
Item not delivered, expect refund
Perfect bag, material quality is excellent. Recommended.
meets my expectation
The briefcase ordered her husband, he really liked, roomy, looks very decent, as a gift the store put the pen. Shop recommend, seller Thank you!
Item was received in good condition and I have very happy with the this laptop bag - quality looks really good.
Good. Quality at such a price. Many offices. 15 inch laptop easily climbs.
Folder great! Exceeded expectations.
Fabric water repellent, 3 large compartments and 2 small. Inside the partition. Bottom Lock that increases one of the compartments. Quality at the highest level. Thank you very much to the store. Put down the present pen, which is very nice
bad logistics, bad shipment tracking
Excellent bag, seams are all quality, threads do not stick out anywhere, zippers do not diverge, do not eat anything. Quality for such money that you need, no penny is sorry.
The bag is cool only the color is not the same as in the photo. the pen as a gift was. In general, everything is fine. thank you. Seller recommend
Excellent bag, let's see how it will be worn! Excellent quality in appearance!
Bag quality, delivery 3 weeks, I am very happy with the purchase. I'll post the photo later.
goodnquality bag, love it!
Thank you, very quickly delivered.
amazing!!!
I have to give him 4 stars because a zipper tooth comes broken and makes closing difficult.
I express the words of one Brazilian "ajuenno bro" plus a gift ballpoint pen)
Extremely fast shipping and excellent product.
Excellent NL
Corresponds to the description, there was a small smell, weathered