Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag is sewn well, but the quality of the material is below average. In principle corresponds to the price. Bought this bag several times from other stores, then the materials were better.
Thank you. Super. Nicely packed
I am happy with this product, very good quality & satisfied.
This is the fastest delivery!!! Week to Moscow! Very good! I recommend it to everyone!
Super bags, I order 6 times, but this one turned out to be less than the rest
Thank you bag finally came very much
It's very fast, while less משבועיים to Israel. Bag exquisite, roomy inside ומחולק for a lot of cell. Suitable for very. Really satisfied. Reliable store, recommend. Thank you seller.
Thank you. special thanks for the little gift.
Very happy with the product. Seems to be very well put together. I have only received it so I don't know how it Will stand up to wear and tear yet but looking promising.
I received the order, I liked the bag, there is no marriage
Handbag really liked, small, but roomy, what you need. Accessories all works. The color is closer to turquoise. Thank you to the store.
Excellent handbag, not very small and pockets a lot, roomy. Rubber as a gift. To Moscow came in three weeks.
Cool Bag recommend
The wallet is which the images and arrived super fast. Highly recommended :)
The goods received. Track is tracked, packed neatly. Thank you. The store is sociable. Seller for decency and responsiveness I recommend!!!
Handbags Super!!! I recommend it to everyone!!!
Chic bag. No protruding threads. Very neatly all sewn. The store put a small gift, very nice, the first time a gift, I recommend the seller.
The order (to Kaliningrad) was made for 1,5 months. The bag is sewn qualitatively, the threads do not stick out, the locks all work, the seams are all stitched. The bag is roomy and there are many departments in it-very convenient!! The color corresponds to the claimed. The store put a small present)) Thanks!))
Ghegou today the wallet. Like the model. Am satisfied.
A beautiful bag, I ordered the second one, because the first one for three years was worn out. In any case, I recommend. Lightning all this time worked fine, I do not know who breaks there, maybe a marriage, in itself the accessories are good.
A beautiful bag is the optimal size and many pockets I order a second time. Both colors liked
A good bag, without marriage, the seams are even. Quality at altitude! Thank you for the gift! I recommend!
Сумка пришла в Краснодарский край за 15 дней на почту. Цвет явно не бежевый. Сделана качественно.
Second time I order. For the first time they put a gift (hair rubber), this time they did not put anything. I waited for a surprise, though small, but still hoped.