Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EK Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like it
Ordered delivery through "Pyaterochka"-all ok, I received an order at the cash desk in a convenient store "Pyaterochka". I bought a bag for my wife. Very happy. The bag is stylish, looks expensive. About the skin I will not say, but very similar. The only thing that is inside the glue. Thank you for the quality goods.
Beautiful I will order another color
Bag fire!!!!! I reached Moscow quickly enough! Seller recommend! I will take it again!
And a nice bag. Material of qualle and made and good. And made with acuratezza. Product itself corresponds to the description. Just as this bag and beautiful shape and better than ambalare in a box that it protects and I have not deforms. My bag and arrived in a plastic bag. I'm thinking of return product or let it because the sleeve and retort also bag has wrinkles formed that ruin the shape. As the goods not costs little and makes a long journey until arrive to buyer, dear Seller, and to spend a little more on parcel to arrive in good condition the goods to the buyer. Thank You.
Super HAPPY! It's a perfect dupe from gabriela hearst's nina bag. I priced it in bordeaux, everything is consistent, very well packed, order the 13mai book on 30mai in the mailbox. Fortunately the mailbox is Big otherwise it would deform the bag.
Looks great and well packaged
As in the photo, I ordered a large-the bag is chic!!!! Thank you!
Super packed, everything is very neat.
Duge is pre-war! Yes, I am! Recommend!
The bag is great! The store packed on a conscience, nothing broke down, all the accessories were protected. Lining-leather, not fabric, which is also very pleased. But judging by the piece of skin that was attached, this skin is only partly (pressed), the material consists of 2 layers and the top layer of the bag is not natural 100%. But it did not upset me how much, I recommend the bag and the seller!
I'm very satisfied for the item received
And this bag is just a bomb! It's good that I ordered a small one, I think it looks more stylish! And don't regret it! Order, you will not regret! Aaaa! I'm in a wild delight
The store perfectly packed the bag, it came in perfect condition! The bag itself is just super! Made very neatly, as in the photo! Seller recommend!!!!!
Neatly sewn, packed perfectly. looks like a skin. looks good. let's see how it will be worn. It came two and a half weeks before Voronezh.
Handbag is not leather, but the quality is decent. Special thanks to the store for reliable packaging. Recommend!
Corresponds to the description
I ordered a handbag in April, delivery a month, but it's worth it to wait .. the skin, good quality, everything corresponds to the description .. wrote to the store about the delivery, calmed down and said that delivery, the protection period is two months..... Sending fast. Having slept for the seller for honesty and operational work .... 5 Stars .... prosperity in business and more buyers
Custom large size is small!
The bag is chic, very not ordinary, made perfectly, I recommend everything, color as in the photo and everything corresponds to the photo.
Unmatched!!!!!!!
Nice handbag! Packed well, not deformed. I liked the quality, color and shape. Roomy despite the small size. The model is interesting! I ordered December 19, I received it on January 9. Very quickly, despite the holidays. Thank you!
This bag is absolutely perfection.
The bag came very quickly, the product is very satisfied with the original does not differ at all!! Packing was a hundred points, thank you very much store!!) ))) A little later I add the review until there is no possibility to take a picture of the handbag
Very Beautiful bag! I would buy in other color.