Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Daughter backpack liked, good, quality, store recommend.
Backpack really liked, good quality, orthopedic back, incredibly light, I advise! Came quickly thanks to the store
The backpack is excellent, light, roomy, beautiful!
It has come to the appointed deadline! With the store did not communicate, the track is tracked. The backpack is pleased. There's no harm, I suggest!
Cute bag exactly as in the picture.
Cool quality OK
Excellent backpacks, tough. The quality is super, the threads do not stick out anywhere. No smell.
Very beautiful. The quality is excellent, there is no smell! In general, I liked everything! Take it will not regret it! It's been 19 days!
The parcel came quite quickly. I liked the backpack very much. All seams are very high quality, zippers look strong. On the lumps and pockets there are reflectors, which increases the safety of the child. Thank you to the store for the gift of protein.
The quality is just super, I liked everything. As in the description. The backpack is very light and beautiful. For 1-2 class the most it.
Delivery to Ulyanovsk is less than a month. 21.05 made an order, 13.06 goods arrived at the post office. Backpack cool!!! Light, bright, rigid body, orthopedic back, there are reflectors, side pockets, straps are adjustable. Disassembled completely, it will be convenient to wash. They took it for the first class. I recommend a backpack to buy.
Упаковка целая. Доставили быстро. Рюкзак ортопедический качественный: ткань яркая плотная, замки и пластмассовые защёлки целые, рисунок сделан отлично, нет торчащих ниток, раскладывается полностью. Купила ребенку в первый класс. Дочке очень понравился.
Great backpack! There were problems with delivery, 22.07 order, (on Plus promised 09.08), but stuck already for 2 weeks at Vladivostok airport. It's never been that long before. In the mail I wrote for the search, I do not know if it helped, but after 5 days the parcel moved from the place)) 17.08 came. Quality is good, all as in the picture, thanks! The child is happy :). Another bear as a gift, pretty). Recommend!
Backpack Super! For such in Surgut at least 5000 would give! The back is orthopedic, the fabric is dense! All super producer recommend!
The backpack is good, comfortable. But for a very long time.
Ранец превзошёл наши ожидания. Отличное качество и продуманный до мелочей. Рекомендую к покупке. Спасибо продавцу за быструю доставку.
AWESOME! AWESOME! A fantastic backpack for primary school. The Enchanted girl. Perfect Size!! I certainly recommend it.
Good quality backpack. Light durable is not removable. The child is happy.
спасибо продавцу,рюкзак суперский!
отличный рюкзак, полностью соответсвует описанию быстрая доставка, 2 недели до Латвии
Above all praise!!! Very good quality Backpack 5 +++ recommend!!!
Excellent bag! quality is excellent! the bag is good for school, for kindergarten not much big! I recommend! thank you very much for the quality!
вообще полностью соответсвует фотографии. Дочка очень рада
заказ пришел быстро,качество хорошее,соответсвует описанию,спасибо продавцу,рекомендую
Many thanks to the store for the fast delivery, the backpack is very good quality, I'm very glad, this is a gift for my granddaughter, thank you again!