Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sent other color, and so the bag is good
Nice stuff. It's not embroidered as I thought. Small but ideal size
The bag is wonderful, everything corresponds to the description. Delivery is very fast, only about 2 weeks in Krasnoyarsk. Also the store put a gift. Seller recommend!
Very beautiful handbag
The quality is good, ordered light. The store wrote that in connection with the virus the plant is closed, this color is not available, suggested Blue, well also nothing
The order came quickly, in 2 weeks. Handbag, as in the photo. Packed well, the store added a small amulet as a gift. Leatherette quality, there was a light smell, quickly weathered. In the middle of 2 pockets, one with a zipper. Looks stylish, I liked it.
For a very long time did not send but the truth answered always month did not send. After sending arrived quickly 14 days before Siberia
Good, not big handbag.
Quality and shipping на5 +++ рекомедую store
The bag is cute, but no more. The quality of the material leaves much to be desired. For 700 rubles. Come on, 1200 is already too much. Rome is fast, that's a plus.
Very fast less than 10 days
Small size is not within the letter key
The handbag is cute, matches the description, delivery is fast, but the material from which it is made, cheap, disappointed. Stitched well, many pockets, snakes all work, but the threads cut everywhere. So-So, to be honest, in the store such would not buy and certainly not for such a price.
A normal bag, not very pleasant smell is present, but it's not scary. Drawing, I thought, will be brighter. And he's a little faded and blurry. But this is if you look straight. In general, I'm happy.
Order came quickly! The handbag is very nice! Thank you!
ok.
Leatherette like a glue, looks unreliable and cheap. As if the sample and what is sent are made of different materials. I do not recommend the product. Seller good)
As already mentioned, the pattern is not embroidery, but the material. In general, I liked it.
Very fast delivery! The quality is excellent, looks stylish. The leatherette is soft, does not crumble. As a gift-a cute fish bead. Seller of all the good!!!