Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast Delivery
Bag as in the picture, cool, as a gift keychain, came in 3 weeks
The goods to Peter were delivered quickly, the quality is good + bonus form of a shave and a note
Товар пришёл быстро. Замочки работают, нитки нигде не торчат, порадовал тоненький ремешок. Продавец положил подарочек и письменное пожелание) спасибо)
Сумочка шла меньше месяца,ничем не пахнет,ничего нигде не торчит,полность соответсвует описанию! Цвет именно такой,какой заказывала,внутри сумочки лежала записка и брелочек! Очень приятно:) От сумочки я в восторге,спасибо продавцу:)
Exactamente igual que en las fotos y se ve de buena calidad
Bag of good quality, came quickly enough. A capacious, fit the phone (18 cm in the case) and all sorts of small things (cards, business cards, keys). There are 2 departments.
The bag is chic for your money. Delivery to Tver about 3 weeks. The store put the keychain as a gift. The goods and seller recommend. The package was tracked all the way.
That's exactly what I wanted. And the size and color are suited, 3 compartments and for cards a lot of compartments, the strap is adjustable. The store put a note with wishes and a cute keychain. About 3 weeks from the date of payment until receipt (Kiev). Came to the new mail. Thank you seller❤️
The handbag is great! Nice to the touch! Xiaomi Redmi Pro 8 has settled quietly. Handbag without defects. As a gift put a note and a keychain. The parcel went for a month to Ukraine. I advise this store!
Arrived in Vinnova in 20 days from the order!! Looks very cool
The goods came 2 weeks before Moscow. Not small in size, as I thought in the photo (medium size). Made very high quality and neat! Two main divisions. The goods were tracked throughout the way. Very happy. Thank you very much store for the quality and small gift!
Very quickly came, bag class, a little mint (seen in the photo) made friends keychain and cute clip
Ordered 20.06 bags, 3.07 came. Delivery fast, packed very well. Bags liked!
Super handbag, Och. Nice!
Bag class! For such a price expected much worse quality. Done neatly. Looks great! The iPhone, the car documents, the keys to the House and the car. Delivery month.
It's fine. Thanks for the gift. The store is in good faith.
Thank you
Super comfortable mini bag Thank you the producer for the gift
The bag is super, spacious, the quality is excellent) the phone honor 20 light fit, perfect) the store sent the parcel quickly, delivery to the Nizhny Novgorod region 2 weeks) plus the seller put a small souvenir (Keychain). Thank you very much
It's fine. Phone Honor 8X is placed. The only minus is the sticky fittings.
Handbag Super! Recommend!
I ordered it in 18 days, very quickly. The parcel was well packed, inside there were fillers, so as not to lose shape. The handbag is beautiful, made qualitatively and neatly, the strap is in place, the zippers work perfectly, the color of the dusty rose. Quite roomy, inside several compartments and there are pockets for cards. The store put a note with a wish and as a gift put a soft keychain Smiley, very nice, thank you very much! One delight! Recommend!
Gorgeous bag, very satisfied. Always liked again.
Cool handbag, color exactly as in the photo, as a gift keychain and note)) quality on 100% + thank you♥& Middot;