Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Awesome..
In general, the backpack is good, all seams and quality are not bad. The only difference in color in the photo and in real life. In my case ordered bright blue, came Dark Blue. on the hood from the castle there is no rivet.
Looks cheap, of course.
Thanks
Everything is fine!
Три недели до М.О. заказываю уже второй раз. Первый оттаскал 2 года и зимой и летом... прошел испытания.)) Первый был под гланцевцю кожу... Этот под матовую. Но смотрится бомбово. Рекомендую
good quality and epic design.
All as in the description ..
Seller responsible fast shipping happy with my order 1000 Thank you store recommend able100 % A greeting
Very cute
Great backpack.
Muyb nice backpack solo that it arrived after the delivery date.
Everything is clear, very davolen. Thank you.
Wonderful backpack, for 10 stars. Many thanks to the store))) I recommend.
A good backpack, despite the appearance is quite strong. Wife is happy!
The photo looks as if softer. The size is the most it. Looks cumbersome, but on the back neatly. Expensive does not look, but in any case more expensive than it costs. I do not regret buying.
Well, I can say, for such a price the quality corresponds. A year ago I took the same, but more expensive, in the area of 2000, this about 1000. Accordingly, the quality of the first-still worn. I decided to update, but I strongly doubt that it will be enough for a year. On the first day, the cat slightly hooked the claw and immediately remained a burr. You can even compare the quality of the photo. Left new, right old. At the old for so many years only the same cats imitated in the area of the pocket, the tongue was pierced. I wear a laptop in it (17D) almost every day. Inside the fabric is also different. In general, everything looks and feels cheaper: leather, lining, accessories.