Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EK Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag is very satisfied. Here they know how to do so that the bag was small and compact at the same time. Quite roomy. Very satisfied with the bag. Thank you very much to the store. With natural you new year!!!
Bag come with marriage. Back the money through Ali
Well, for a very long time there was a handbag. In Kazakhstan it was 45 days, I thought it would not come, and the bag is good, no complaints, long sent and long went the package,
Good quality bag. My husband is happy.
Ok!!
The bag is quite decent. But I got more than three months.
The bag is chic. No pens. But I wear over my shoulder on my belt. The belt here is long enough and wide, which is convenient. I advise you to take it, as other similar, made under the skin, after a year or two begin to get circumcised. Here is a durable material. Delivery long was in Kazakhstan-2 months. But I will not reduce the rating, because I liked the goods. By the way, for those who play, the switch in the case in it climbs back to back, but you can fit, if you try)
Good quality bag,
ok
Bag fire, so it is necessary, with pradovych did not communicate, put a gift
I didn't talk to the store. The order was sent the next day. Delivery fast-15 days per NP. Packed in transparent package and corrective. The product is whole, the seams are not stuck, the quality at first glance is good. The fabric does not smell, the snakes work. The fabric itself is pleasant to the touch. Put a gift in the form of a rubber band with a bow, of course for a men's bag an interesting gift. let's see how it will be wearing, later I will add a review.
absolutely love the bag!
Bag quality, delivery 17 days
Good bag and fast delivery
In some places, threads stick out
good
I liked the bag! it remains to wait for the heat and start testing it for quality, at first glance the quality at the level, and there we will see!
The bag is very good quality, roomy. Delivery to Siberia month. The store put a small gift. Seller recommend.
I order a bag for the second time. The quality is excellent. I recommend
as described thanks
The handbag was similar. Zamovlyala at once Z jonosoyu. Delivery to Portugal 1 city. Packed well. I paid 8 euros with Spears. All, yak in the photo. Douge is pre-satisfied! I recommend.
The parcel came quickly (22 days to the Krasnodar Territory). Sent the parcel on the day of payment. The parcel was tracked. The quality of the bag is good. The photo was not done, everything, as in the description. I like the bag. 5 stars uniquely!
Many thanks.)))