Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We ship to over 200 countries around the world depending on your selected shipping method*
*with some exceptions
Will I be charged any customs or duties fees?
It will depend om your home country customs regulation.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yourekstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yourekstore.com
The bag is super, it is executed qualitatively, all the accessories work. Delivered very quickly, Courier. The only thing that in life Brown is still a little lighter than in the photo.
The second bag, for the father, is only in black. All on the hood!!!
The bag is made well. Natural leather. But live it is much less than in the photo. A compact umbrella will not fit into it. For documents, phone and charger it is enough.
Sve OK!
I bought my husband, I was happy. Came for a month, not crumpled, stylish, the skin is soft, looked and asks if it is, there are doubts. Yes, I liked it myself.
Excellent product corresponds to the description, fast delivery, good store. I am happy with everything, I recommend the product and the store to everyone!
Small, very long shipping.
The store has provided the term of delivery for my goods, the bag will give you the description.
Quality clear
Fully corresponds to the description, fast delivery-a little more than a week to Voronezh. its money is exactly worth, although a clear case of what skin it is made)))) the bag was stuffed with paper, so as not to lose shape and wrapped in 3 layers of film from which the middle layer was a pup.
Very fast delivery (5 days) the courier brought to the house. The bag is soft, the zippers all work, all as in the picture, the bag liked. Seller recommend. The color is different, declared as coffee, but rather OHRA.
A good bag, the skin is soft, pleasant.
Сумка отличная ! Мне очень понравилась ! Надеюсь, что и мужу понравится. Это 100 % натуральная кожа. Я поджигала образец. Лишь бы подольше прослужила. Доставка в течение 2 недель.
Bag Super! Qualitatively sewn.
Excellent bag, looks great. Soft to the touch. Let's see how it will show itself when using
The bag is good, but for fast delivery 2 weeks is a very long time all the more delivery from Russia.
Shipping fast bag good shoulder strap for three
Quality good, but belt have two little different colors. And handle not strong, very thin .
In general, not bad.