Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EK Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery fast in the pandemic covid-19. The bag is already second. The first lived a long time and now serves my mother. Comfortable. Quality is good. It smells, but it's always from such bags-it will fade.
great bag, very good quality. totaly worth it!
The store very quickly sent the order. he answered the questions. along with the bag sent a compliment-an elastic band for hair. seller recommend. the bag itself is small. as Read in previous reviews for the pool is small. rashchmer-A4 format. it's just an economy version of a women's bag instead of a leather for weekends or trips. stitched qualitatively.
I'm m very satisfied with the ordered item, for which I want to thank you!
Exelent I arrive very soon and le gus He did a lot to my wife.
It came very quickly and just like the description
The bag surpassed all expectations, compact, but very roomy. Delivered quickly. I will order myself and other colors
The bag is good only the color came wrong-dark
The item was as described. You get what you pay for.
Wife is very satisfied
Bag like, track tracked, delivery fast
OK wife the podobs
Very good, thank you.
The bag is good, very light and thin, but roomy. 3 capacious pockets on one side and 1 on the other. 2 pockets on the elastic band on the sides. Inside 1 compartment, two pockets for phone or notebook and a pocket with a zipper. Be sure to order myself another in other colors and advise loved ones. As a gift put a rubber band for hair. Delivery is fast (the bag came with a new mail). Thank you very much pradovtsu.
Loved
Bag super. Roomy
The order was 2.5 months old. The store extended the protection period.
Very fast shipping. Good quality. Thank you very much to the store.
thanks,super
Fully corresponds to the description, I take the second such, only another color. They are not killed)
Delivery 2 months. Quality is good. No smell. Capacity.
Very good goods. Corresponds to the photo, pay attention, pockets on the sides without a zipper on the assembly on the elastic band. The bottom is not stiff.
Chic
Bag class, store recommend, delivery fast!!!
The bag received in a month. the goods are tracked. the purchase is satisfied.