Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All Super, quality and shape, definitely recommend to purchase
The bag is still less than it seems) in a small Corman placed complex bills, in the inner pocket, the passport did not fit, the bag is clean for not a long way out of the store. Or for jogging I will try to put the phone. And so the bag is quality, beautiful and fashionable.
Delivery 2 months, but could send earlier. I waited for a bag of black color. The store is sociable. Happy)
Fast shipping! In about 10 days. No box, so you need to always adjust. Qualitatively executed, roomy, inside the pocket is small and outside. Very convenient. Satin belt. Adjustable tight, when you wear it does not leave. Classic bag. Long thought to order or not, ordered and did not regret!
The bag is cool, made very high quality, the size is comfortable. I really liked it. Thank you store!
It came in less than a month. Bag cool, good quality) Thanks
The bag is excellent, very neatly made both outside and inside
Chic bag, very comfortable, though small a little bit. Passport is placed. Fast shipping. In general, quality
I ordered a bag, in burgundy color, for a promotion for 900 rubles, cute, but it is clear that an artificial, small, only a purse and a phone are included. Irkutsk went more than a month, from 15.12 to 22.01.
The bag is cool! Came in 22 days! I am delighted
Love this bag. The description is very accurate. Definitely reccomend. A huge thak you fir the store
Handbag came quickly. Fully corresponds to the description of the photo. Sweet, good, quality sewn.
Good for your money
Very cool not a big handbag, all the accessories were sealed so as not to be scratched, inside was a bag with air so that the shape does not crumple. Well, the delivery was oooochen fast!
10 stars! The bag is excellent! This is the third! Everything is super! All health!
Very nice article well finished. But disappointed that there is no tie for the belt I will sew one!
All as in the picture. It was less than a month before Kuzbass
Very beautiful and beautifully finished.
The handbag came well packed. Made neatly. But the accessories are more like gold, the color is not clearly yellow. Inside there is a small compartment. Belt-tight tape. Seller recommend.
Very cool, did not reach quickly but the quality class
Super workmanship color Zloto szampanski
To Polish doszlo in 12 days! I am under wrazeniem :) sachet nice touch, Ladnie wykonczona, not damaged. Bad smell, but wywietrzeje for sure. Bardzi glad I am with product :)