Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks to the store good product
The bag is good, the color is so slightly darker than in the picture. Quality is good, looks stylish
The bag is super, very good quality, even do not say that for such a price
Superall handbag as written in the description. The salesman is just Manny. And sent it very quickly and came very quickly. With this karonovirus thought it would be from six months to go, and came to Samara in a week store recommend everyone
The goods came with not a big delay. Packed very well, corresponds to the description
The bag is Garn, the yakust is rolled.
Look great. Hope its durable
In the front pocket standard for our times, the smartphone does not fit, but it does not matter. Handbag is good, the quality is OK. Locks go. There was a parcel for a long time. But it's not surprising. Recommend
very happy. good quality and fast delivered.
Super
Very practical and useful bag, good kwalietijd. GR RIA
To the Moscow region in 17 days. Packed was in a plastic bag, then пупырчатая film, then another carton package for stiffness and a layer of paper, whatever the surface was not scratched, in all pockets lay on foam rubber-two. Includes two straps short as a handle and a long, long adjustable in a huge range, so normally this bag can be worn by a person probably any complex. Carabiners do not cause trust. In the rest of the bag is excellent, it is made quite qualitatively, the zipper is still quite smooth, it does not stick anywhere. Nothing smells, the color is pleasant, bright. While it is certainly not particularly for wearing, but if the jambs will be noticed, I'll add a tip.
Good article a little long for delivery Pack well
The bag liked, the only minus 6.1 inch phone in the case is hard to get into the largest room
Excellent, good finish and quality. Very practical. Fast shipping. I recommend this store.
Beautifull Bags looks luxury Very nice SUPER SERVICE
Excellent
The goods are good, pleasant to the touch. My wife liked the bag. The goods came quickly. Seller recommend.
Very good quality, arrived fast :)
Unfortunately not is capacious as looked.
Very good bag!!! Delivery fast!!! Everything is done qualitatively and neatly, Leatherette is very soft, the lining is good, I advise!
Beautiful bag!
It's a bit too small. But it's good
The handbag is very soft, the zippers easily open and close. Roomy. The only color in the picture is more to turquoise, but came Green. But still beautiful. For the Summer Super.