Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked everything very much. The color corresponds to the claimed. Nowhere nothing sticks out, everything is perfect, the smell is pleasant. To the touch is a soft texture, the shape holds the handbag. I chose this design, T. K. It is a basic thing. The parcel came faster than I expected. The handle is removed, there is a belt. Enough volume inside. The price surprises pleasantly for such quality of performance. I did not communicate with the store. Based on comments and feedback. Gorgeous!
I liked the bag, the delivery is fast. Packed very well. Roomy. The color is wine, without red. A long handle only seems short-lived, let's see, but how it will be worn.
Wonderful handbag! Packed was excellent!
Handbag is small, but roomy. It is not convenient that there is no separator to have two departments-all things in one pile. The shoulder strap is long, can be worn and by a short handle. Inside there is one pocket with a zipper. Tactile bag is pleasant, color as in the picture, looks great!
Is very good
Lovely, very happy, I highly recommend
Everything is fine. Shipping 3 weeks
Handbag is good, came quickly
The order protection ended, but the store returned the money. The fact that the post did not deliver, the guilt of the seller is not.
The goods are of excellent quality; the store sent the parcel on time, came in the designated time, packed on conscience, in order not to deform the bag put vacuum package in the way
The bag is very good quality. Roomy, there are two runners. Satisfied
Packed well, inside the bag was a pillow, nothing is broken, not scratched!
Super contente
Came in 3 weeks, despite quarantine around the world! The smell is, non-salty, not crumpled, as it was well packed. A long purse will not fit, only a small one and a phone. Inside there is a secret pocket and a pocket liner. A small handle is better not to shoot, it can be seen that it is also a little not neatly connected.
Excellent very roomy bag with a very small size. Delivery is fast, I recommend. Color beige-pink is very calm., nyud as it is now fashionable to talk
Cool bag and very good quality!
A good bag, as in the description.
LOVE it
Lovely bag. I arrived for a month in Krasnodar. I will order more in a different color
Cool bag, looks expensive, made cachesvenno
Bag of excellent quality, I did not even expect) thanks to the store, also quickly delivered
Just like the picture, really liked!
Excellent, very fast delivery to Moscow, ordered 13.03, and 21.03 took the order. Packed very competently, the bag came in perfect condition. I like what keeps the shape. In general, the order is satisfied.)))
Very good quality bag, I lost the parcel in the Mail, wrote to the store, said not to worry, can be found. Here called and found, it's already in Russia in the local department all lose: (I will still order, because it is quite roomy and soft. Someone asked about the handle on the bag, so it can be removed neatly, there are incisions and take it out will not be difficult
Fire.