Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag is awesome, very pleasant to the touch. Reached in just 14 days!
Good bag, fast shipping
Perfect Bag
The bag is very cool! Material Eco Leather, looks expensive. The bag has one department that opens with a zipper with two dogs, inside also has a zip pocket and without. Lightning is metal, the dog walks smoothly, does not stick. Accessories all in gold color, does not look cheap. This handbag has two handles, and all of them are unfastened. One small to carry in the hands, and included was long, the length of it is adjustable, fastened to the carabiners on the sides of the bag. The seams are all smooth, neat, there is nothing to complain about. The bag is excellent, the quality is decent and the design of the bag is very beautiful!!! I advise
Super Bag! Before Peter delivery 2 weeks!
The bag did not come to me. Maybe it will. Thanks to the store that made a refund. Sincerely wish prosperity to the store. If comes I will add a review
Round model-trend. Increasingly on the catwalks of famous designers appears this style. A spectacular accessory will complement the image, diversify boring tones. The material of the product is polyurethane. The frame is dense, the shape holds. Diameter about 18 cm. Includes 2 handles-small and on the shoulder. Both removable, so you can leave the one you need. The model looks stylish, perfectly diluting the image. I was satisfied with the purchase!
The bag is super, came not crumpled, inside the air bag, all as in the description
For such money everything corresponds, for the summer will go
Bag norms, only there is a strong smell. Immediately do not risk wearing. And the belt is thin.
A good bag, very quickly came, neatly made, looks a little simple, but as kazhual and for such money Super
Handbag rewelacja, super workmanship and quality, well packed. Wife very satisfied.. Fast delivery. Recommend.
Color Bomb!!!!!
Very nice handbag. Was well packed, reached in perfect condition. I am happy with the purchase. thanks to the store for the quality goods.
12.11.19-12.01.20 Makhachkala. Collected together several parcels and sent only 29.11. I recommend the product. All as in the description. The handle seemed not reliable. Rustling like a uleenka when you increase the length of the handle. In principle, I'm happy.
Color is beautiful, quality, packing is chic, the only very yellow accessories
Wonderful Bag! I liked very much, the materials are good, I advise you to buy
Good yakyst, all yak in the inventory.
Bag as in the picture. Eco Leather. Delivery of course is very long. Packed well. Thank you store!
Handbags are very pretty, liked, but so tiny .. packed in several Kiss bags, inside the air bag was present, the smell of only a new thing .. For the summer, the most that to put a mobile phone, lipstick, trivia and keys⚿.. Come quickly, in 2 weeks. With the store almost did not communicate. Bags recommend to buy.
Bag as in the description! Super
Great bag! Exactly as in the photo. Packed perfectly, the shape during transportation is preserved. Delivery to Moscow 2 weeks. Excellent Product, excellent store and service.
Came not crumpled, well packed without creases, fast delivery
Received exactly a month later. And ordered in the midst of coronovirus, 13.02. The packaging was very good. Everyone is happy. True, my husband called the handbag "drum"... But that men understand in women's accessories!!
I ordered 14.10. Arrived in Moscow 11.01. So, after a month, I began to write to the store that I'm worried about the long delivery, because. All write shipping about 3-4 weeks. 17.10 The last time the parcel was noted that shipped from the country. The seller is sociable, I was reassured. Talked to me all this time. 2 times extended protection. 18.12 The parcel was declared in Moscow, well, and accordingly rolled up to 11.01 further to the point, ordered a purse and a bag. Bag fire, smell is not big, not scary. In 2 packs + pouches, inside a package of Chinese air. The bag is happy, thank you))) but the wallet, which I actually needed, upset. But the photo can be seen that the model is not the same. The wallet itself is very small, the cards did not fit. There is not another pocket and additional cover for the card. Therefore, for the purse I put 1 star and for waiting in 85 days.