Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All norms, a little there is a smell, but I think it will fade
The bag is super, there is no smell, quality. Thanks for the gift, nice. I recommend
It is accurate to the photo, good touch and looks good quality.
Very beautiful purse and practice. I loved my super satisfied
сумкой довольна
Классная сумка, хонор 9 в кармашек для телефона идеально входит, но после недели носки крепление от ремешка к сумке порвалось, очень хлипкое было.
I did love the product was beyond my expectations. Sara thank you for the note inside the packet. Made my day better. Janaina :)
Handbag-excellent!!! Quality-Super for such a price, did not even expect! (I'm "committed"))) Thank you to the store-came the order on time. Put a gift-keychain and a note with wishes! Nice,
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I really liked the handbag. It smells a little glue, but it will blow out. Comfortable and pleasant for hands. Phone pocket on the button, keeps it well. Thank you very much for the gifts But she had a minus. My Mi Note 8pro in the case and without it in the phone department is not included will redo the button. In the meantime wear in the main department. Delivered to Nizhny Novgorod in two weeks. In general, the handbag is 5 for such money.
Everything liked the bag as in the description. In the form of bonus put the keychain and note. It was very nice. I use the goods, both as a bag, and as a wallet.
The bag is excellent, everything is according to the description. Delivery 20 days. Packed very soundly. The store put the gifts-keychains and letter, thank you very much. I recommend both the product and the seller.
A pretty handbag, proslovets put a nice note, thank you
The bag is very convenient. Fast shipment made.
Excellent bag, all as in the picture. Soft, roomy. Delivery to the Rostov region a little less than a month.
The goods went very long, but everything came in good condition, the phone Samsung A50. As for me very soft, I will see how long it will last.
Cool handbag-purse. But the phone Xiaomi Redmi Note 8 pro in the front pocket does not fit. I put it in the main compartment with money and cards. In the pockets for cards I have 15 pieces, several cards in one pocket. Compartment for the phone I use for wet wipes, carcases and lipsticks. I tried to fit in the main compartment and the phone, and the passport, but only one thing is placed. If you put your passport, the phone has to be held in your hands. In general: the handbag is excellent, if you need to take a minimum of things. My height is 170 cm, the strap stretched to the entire length, the photo shows. Of the minuses-the strap is very thin, if you wear it constantly, I think that it will last a short time. Delivery to Samara is fast-20 days. Packed everything is fine, in each pocket there were plastic inserts, so that the bag did not lose shape. The accessories are all without scratches, painted smoothly, the locks are working, do not eat. Stitched everything is smooth, the threads do not stick out. The color of the bag resembles a blue denim fabric-in my photos you can see.
Very happy. Fast delivery, in the Rostov region reached 20 days. Thank you. Seller recommend.
Very satisfied with the purchase! Ordered another other Colors! Thank you very much
The product corresponds to the description, the store many thanks for the small gift = * Everything came quickly in a week Also I want to note that all the goods that were paid at a time came in one parcel and it is extremely convenient! It was not necessary to go to the Post Office 10 times for this special thanks
Sent the goods quickly, corresponds to the description!
Quick, very nice m, looks good
The bag is cute, made of leatherette. The store packed well, left a small gift. Thank you was nice.