Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality of the bag is simply excellent delivery fast packed all at altitude did not crumple when the smell of excess no marriage is not super handbag store umnichka. But girls ordering a bright yellow bag wait that the color will be inconsistent with the photo and the seller's visibility!!! The handbag will be much darker.
Came a little crumpled, looks beautiful, sewn well
I recommend the bag, it is very cool, beautiful soft pink color. Soft leather-deputy. Inside there is a pocket. All accessories are golden. The quality is very good. It looks great. The strap can be adjusted in length. It is fastened with a zipper and a magnetic button. Shipping fast with tracking. Packed reliably.
All received, thank you! Shipping fast.
The parcel went to Tyumen 3 weeks. The bag is very like. Shade beige Noble. Gold accessories are not Aleu, but I accepted, it's always bad for the Chinese. The size is excellent, roomy. Inside there is one pocket with a zipper, on the back wall. Recommend! For 1200 rubles (at a discount of 200 rubles on a coupon) this is a candy.
✔️Bag size: 22*16*8 cm. ✔Upper material: matte smooth PU leather. ✔️ Clasp: magnetic button and zipper. ✔️ Inside one large compartment and one side with a zipper. Comes with a long strap to carry the bag on your shoulder. Its length is adjustable.
The bag came for 3 weeks Lo SPB))) quick LLC))) pleasant to the touch, the size is necessary, inside is expensive-rich .. Packing norms))
On the photo, the handbag is more bright.
A pretty bag, made qualitatively, only I thought it would be lighter, and so on 5 everything came quickly
Bag Super Wife really liked
Handbag of very good quality, odorless, perfectly packed, arrived in 15 days, I recommend buying
Health to all!!! The bag is cute. The photo matches. Color dusty pink. Inside there is a small pocket with a zipper. The lining is a little rustling. Handbag is sewn qualitatively. For me there is not enough pocket on the back side under the keys, but this is my feeling. The right-hand of all good and prosperity.