Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We ship to over 200 countries around the world depending on your selected shipping method*
*with some exceptions
Will I be charged any customs or duties fees?
It will depend om your home country customs regulation.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yourekstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yourekstore.com
Everything is super!
Super)
Delivery fast for 3 days, backpack really liked, worth your money
A really good backpack, we have nothing to buy for this money. Took for 1700
Quality at the level, I liked the children, especially the younger one .... Delivery fast less than a month
Everything went very fast, literally in 5 days. The quality of the goods is satisfied. The store is great thanks.
The portfolio is clear, delivered on the 2nd day
I AM SATISFIED WITH THIS BACKPACK. VERY GOOD AND HIGH QUALITY. I FOUND ON IT EVERYTHING I WAS SEARCHING FOR IT. A PERFECT BACKPACK FOR A PERFECT PRICE. THANKS TIGURNU. SELLER HIGHLY RECOMMENDED.
Delivered on the 2nd day after the order! Everything is fine, thank you
I like it very much, it looks very good quality.
Great backpack. Materials, functionality, ergonomics of the backrest-all 10 points out of 5. and the price is just delicious. In Russia, such a backpack will cost about 4 Tyr, or even all five. The only jamb for me, my 17 "laptop almost does not fit into it, although if you try to shove it still possible. And this, for a second, a backpack that is positioned under 15.6 "! Why did I order this when I have a 17 "laptop, ask you? Because I'm an idiot, I'll answer you))
Corresponds to the description. I liked everything!
A good backpack as in the photo of buyers. Ordered on March 18, delivered on March 20. Very fast delivery in Moscow, after confirming the order by courier service, the next day brought the courier. Price on the day of order 2144,55rub. With coupons paid 1949,73rub.
Backpack fire!!! Nothing sticks out, Chinese plastic does not smell. Delivery lightning, for two days (from the rosy warehouse). A separate respect to the courier who called and warned about the delivery in an hour. I took the updated version of the backpack, I liked it very much, good material, nice color. I thought that the backpack would be big, but no, it's not big at all, but pts roomy. I'm happy! Be sure to order another biggest backpack.
Satisfied ... Good Quality .
The backpack is good, sewn well, sits on the shoulders perfectly. But I did not really like the companion of the internal content! IML-generally this time surprised, delivered quickly, ordered delivery from Russia. And in the description of the store exactly on this model there is nothing but an external picture. Well, come on, in general everything is good + very fast delivery.)) it's up to you!
Everything is as always very good. 15.05 ordered 19.05 received. Perm. Courier in hand. Perfect. Seller 5
Very satisfied! Thank you very much for the backpack, did not expect that it will be delivered so quickly) paid for the order 16 in the evening, in a 19, with a backpack was received by me)) The backpack itself is beautiful, neat, odourless, with a bag and a handbag on the lock. She took her son to school)
I arrive very quickly such a great product as described by comoda.
Great backpack
Yak zavjdi all on the Hang
perfect, high quality, Premium bag for a good price
Perfect. Very spacious, with very good terminations.
Excellent backpack, the son is delighted
Excellent!