Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We ship to over 200 countries around the world depending on your selected shipping method*
*with some exceptions
Will I be charged any customs or duties fees?
It will depend om your home country customs regulation.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yourekstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yourekstore.com
Excellent quality. Quite compact. There are enough pockets inside. Well packed. I recommend. Delivery to Israel-one month and a week. Was bought on the days of sale 11.11 for 24.40 Americ. Rubles.
This 2 for a month really liked
Excellent store, excellent delivery as well as the backpack itself. Bought at the beginning of sales on June 15 + 2 coupon discounts one seller of another Alik eventually turned out to be 1491.19. Brought the courier on June 17, everything is cool, I advise)
Everything is fine. Ordered with delivery from Russia, the backpack came for 2 weeks in the Saratov region. The product itself is excellent, very stylish looks. When buying, I was worried that my small growth will look cumbersome, but no, everything is OK. Pleasant to the touch, bright color, closer to Burgundy, not bright red. Excellent code lock + store put instructions on changing code in English. Of the minuses: The postal package was damaged, also half-blown the pillow inside the backpack, because of which he began on the way. Unpleasant, but I think it's already jambs of mail. The product definitely recommend, and take it better here, because in other stores the price is one and a half, and even two times. At first I wanted to take on ozone, but there was a price tag of about 4000, so I chose the official brand store, and did not lose.
Cute fancy backpack, thick material, delivery is very fast)
Excellent backpack, harmoniously looks with any clothes With the store did not communicate, but the goods were sent and came very quickly
Great briefcase!
Very good product!
Quality is good. Worth your money.
With delivery from Russia came for 2 days, in Moscow, the backpack is quite satisfied
!!!
Excellent comfortable backpack. The quality is just super, every detail is thought out. I recommend to buy.
Great city! Koy backpack. From purchase only delight!
Excellent, very convenient, practical backpack
bigger than I expected but great. love it
Backpack norms Your money is worth it. Came in in 10 days somewhere.
Great backpack. Chic brand
Very beautiful Thank you very much for the product rigid rigid ❤️❤️❤️❤️❤️❤️ Shipping one week need myth
Good to backpack, very good quality for a tight price. I recommend the purchase.
The backpack was very long, 2.5 months. The store is sociable. The quality of the backpack is excellent. There is a discrepancy of the description. The figures indicate the pockets on the straps for points and cards. In my copy (I ordered the maximum configuration) they are not, but there is a pocket at the junction of the Belt and backpack. The seller should update the information or indicate the differences between the sets. Laptop 15 "came well, climbed even 17" laptop, though it is thin with minimal frames. The backpack also had a cover and something like a purse with carabiners.
A very good choice for their money, but those who buy for study, have to disappoint: because of the specific form and lack of a frame, this model is not recommended for study. However, the backpack is positioned as a backpack for a laptop/tablet, so everything corresponds to the description. Delivered via IML to Siberia in 11 days. Packed perfectly: air cushion reposted shape without any bends, cracks and so on.
Everything is fine. Brought the courier on the second day.
Cool backpack, justifies more than its price
Super! On March 30 he issued an order, the goods on April 9 was delivered to Ulan-Ude. On April 11, the courier delivered to the entrance of the house. Thank you very much!!!
Backpack is good, straight is good