Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EK Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Yak zavjdi all on the Hang
perfect, high quality, Premium bag for a good price
Perfect. Very spacious, with very good terminations.
Excellent backpack, the son is delighted
Excellent!
Very cool backpack, delivery fast.
Delivered home in 2 weeks, quality is satisfied.
Opisanie Tovara toxnoe, servisov magazina dovolen, no prodavtc ne vnogo Z zadergkoi otpravil Tovar, 'pikzak [oroshii iveetcii USB, dostavka express 7 days.
great store!
Very cool!
Arrived quickly, great quality Seller updated throughout transaction and delivery
Great backpack. All as in the description. Delivered clearly in the specified time. Yekaterinburg reached 22 days.
Excellent backpack, photo and description matches. Super-mega-honest store, sent a backpack on a large coupon
The backpack is good. The material is waterproof and nice. Strange, but on the straps there is no pocket under the cards, as shown in the pictures.
I like it
Very good
The suitcase is wonderful. Excellent quality, very good finishes. Perfect packing with air filling and double bag. It has many pockets. I am very happy, from the best items I have counted on AliExpress
Все отлично.
доставка курьером на второй день после заказа, качество хорошее, сервисом доволен
Все прекрасно. Именно то, что я хотела. Дошло очень быстро. Из Москвы до Кемерово 8 дней. С продавцом не общалась.
Very comfortable and comfortable. When you almost don't feel it. In short, I advise my money. delivered in 10 days. There was a problem that I ordered on the holiday and they did not send 3 days.
Отличный рюкзак! Спасибо!
Ordered 02.04, delivered to Zaporozhye 05.05. Everything is good as in the description, the quality is really excellent! Advise!
It took a long time, but it came. Zaeebzushkin producer
все отлично ,за исключением того,что в обновленной модели лямки без кармашков.