Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Chic backpack. I recommend!
Not the first time I order from this store. Backpacks of good quality, the last one I still have in excellent condition, although I wear it for several years every day almost without exception.
Everything is fine lock working cable for Power Bank have my laptop climbed like a glove
Excellent backpack for this money! Water repellent coating Super, dirt after the bike is washed with a damp sponge!
Super fast delivery, March 29 ordered March 31 courier brought. The backpack is not bad, fully corresponds to the description. Unfortunately, there is no key to the lock.
Great backpack. Delivery to the house is very fast. The store is well done!
Foarte calitativ articol. To ajuns foarte greu in CHIȘINĂU. One pic deformat din cauza transportarii.
Excellent!
Delivery to Belgorod only 5 days! The store sent the order from a local warehouse, while only China was available at the time of order. Quality is super! Seams are even, sticking threads are not-definitely not worse than any backpack from the Sportmaster. I will not say that I strongly hold the shape, but the material is moderately dense, the rain will withstand exactly.
I had to take it myself, and so The goods are super)))
2 days and briefcase brought to the door. (MOSCOW) on the portfolio: the instruction on the lock is embedded in the briefcase, easy to use, found one small thread, and so the seams are made well. By the complexity of super, everything is done neatly! 5 + thank you
Great casual backpack
The backpack is good. It is sewn qualitatively, it is convenient to wear. Delivery 4 days to Kostroma. I recommend the goods and the store.
Everything is super!
Super)
Delivery fast for 3 days, backpack really liked, worth your money
A really good backpack, we have nothing to buy for this money. Took for 1700
Quality at the level, I liked the children, especially the younger one .... Delivery fast less than a month
Everything went very fast, literally in 5 days. The quality of the goods is satisfied. The store is great thanks.
The portfolio is clear, delivered on the 2nd day
I AM SATISFIED WITH THIS BACKPACK. VERY GOOD AND HIGH QUALITY. I FOUND ON IT EVERYTHING I WAS SEARCHING FOR IT. A PERFECT BACKPACK FOR A PERFECT PRICE. THANKS TIGURNU. SELLER HIGHLY RECOMMENDED.
Delivered on the 2nd day after the order! Everything is fine, thank you
I like it very much, it looks very good quality.
Great backpack. Materials, functionality, ergonomics of the backrest-all 10 points out of 5. and the price is just delicious. In Russia, such a backpack will cost about 4 Tyr, or even all five. The only jamb for me, my 17 "laptop almost does not fit into it, although if you try to shove it still possible. And this, for a second, a backpack that is positioned under 15.6 "! Why did I order this when I have a 17 "laptop, ask you? Because I'm an idiot, I'll answer you))
Corresponds to the description. I liked everything!