Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The backpack came in a few days. The Courier could not meet, so she took it in the delivery department. But these are trifles. The backpack itself is stunning! Like 45 cm high and 34 cm wide. Concise design! Made of durable material, very roomy. A little uncomfortable that lightning breaks almost in a circle. Inside there are many offices for all sorts of trifles. On the straps very conveniently placed lock for the card/pass. A secret pocket on the back is also very handy. Very pleased that there is a strap for transportation on a suitcase. Amazing!!! The only thing, the code lock did not test, and there is no key anywhere in the kit. Recommend!!!!
Mega fast shipping. The backpack is super, very comfortable and roomy, then what you need for a laptop. I recommend both the store and the backpack.
Cool backpack
Sent quickly packed perfectly purchase satisfied
Backpack top! Really keeps the shape! Because of this in public transport, not even much is not convenient to ride when sitting and putting it on my knees in front of me, it's hard to use the phone, but still, it's better than my former, more solid than that.)) in Ulyanovsk went very long, ordered from Russia, but judging by the tracking, sent not from Moscow, And probably from China! I bought for 1292r with coupons on the sale of November 11, I can confidently say that he and for 2000r will be better in everything, the same for example backpacks from Xiaomi, in the price category up to 2500r.
From Moscow to novochek delivered in 4 days, + another 4 lay in the warehouse waiting for the courier. Excellent quality product, recommend
Delivery is very fast, only two days, but the quality is so-so, the charging port does not hold and no matter how much I correct it flies, otherwise the norms
Chic backpack. I recommend!
Not the first time I order from this store. Backpacks of good quality, the last one I still have in excellent condition, although I wear it for several years every day almost without exception.
Everything is fine lock working cable for Power Bank have my laptop climbed like a glove
Excellent backpack for this money! Water repellent coating Super, dirt after the bike is washed with a damp sponge!
Super fast delivery, March 29 ordered March 31 courier brought. The backpack is not bad, fully corresponds to the description. Unfortunately, there is no key to the lock.
Great backpack. Delivery to the house is very fast. The store is well done!
Foarte calitativ articol. To ajuns foarte greu in CHIȘINĂU. One pic deformat din cauza transportarii.
Excellent!
Delivery to Belgorod only 5 days! The store sent the order from a local warehouse, while only China was available at the time of order. Quality is super! Seams are even, sticking threads are not-definitely not worse than any backpack from the Sportmaster. I will not say that I strongly hold the shape, but the material is moderately dense, the rain will withstand exactly.
I had to take it myself, and so The goods are super)))
2 days and briefcase brought to the door. (MOSCOW) on the portfolio: the instruction on the lock is embedded in the briefcase, easy to use, found one small thread, and so the seams are made well. By the complexity of super, everything is done neatly! 5 + thank you
Great casual backpack
The backpack is good. It is sewn qualitatively, it is convenient to wear. Delivery 4 days to Kostroma. I recommend the goods and the store.
Everything is super!
Super)
Delivery fast for 3 days, backpack really liked, worth your money
A really good backpack, we have nothing to buy for this money. Took for 1700
Quality at the level, I liked the children, especially the younger one .... Delivery fast less than a month