Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EK Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag really liked. Goods came before Chelyabinsk for 3 weeks in excellent condition. with the store did not communicate, the track was tracked. I will buy more in this store.
Delivery to St. Petersburg 35 days during the pandemic, a good enough indicator) the bag came in a pollen, A little bit of a bulging angle, but I think that will straighten out more. Color as in the description, the size is suitable for evening summer walks. As a gift put cute earrings.
Externally it looks very good. There is not a very pleasant smell
Very pretty handbag. Beautiful color. Double pouch. Attached strap, wish that no included also Belt in form chain but you can always with other translate so it no problem. Recommend buying.
The bag is excellent just very satisfied with the purchase. Quality at the height. Took for 1000 with a little. The color of the sea wave is dark. Fast shipping and shipping. Everything is very nice. Pusets were put as a gift. Girls take will not regret. There's no Corman in the back. There's a little smell I think it's a little bit to get out. I recommend this store.
The bag received, delivery in RB 1,5 months. The bag is just super. As in the picture. Packaging is perfect, earrings as a gift. 10 out of 10 recommend!!!!!!!
The photo looks better than in life. In the living I saw and such would not acquire, it is visible that it is not expensive. The smell does not even allow it to walk)) "Go" in one word
Bag fire. Capacity. Expensive looks, does not stink, qualitatively sewn. That's it.
perfecto and very fast shipping!
Color more to Brown, everything else norms, there is a light smell, weathered, not critical
Perfect! I am very happy, it is of very good quality and the color is beautiful. He's got two central pockets.
The bag is super! The photos on the website are correct. The color is the same. 2 offices. I really liked it. Good store. Put even earrings as a gift.
The bag is cool! Thank you to the store for timely delivery.
It came a month, and is very nice. Looks good.
Slightly crumpled, smooth Books)) in principle, not bad, the size is optimal
I order the second time from the store. Everything's on the level. Fast delivery to Moscow (8 days) packed well. There is a smell (weathered). Track tracked. I did not communicate with the seller. Recommend))
Color as in the photo. The bag is just super, very much holds in itself. Thank you store!!!
Симпатичная сумка, но ничего невероятного, ужасно воняет, "кожа" так себе, думаю, скоро начнёт облупливаться, фурнитура смотрится дёшево, но на свои деньги вполне ок, пару сезонов погуляет Высотой с ладонь, по фото кажется больше
The bag of coffee I received in excellent condition, without reproach. Weird. Sewn neatly, the edges are smooth, symmetrical, without breaks-well packed. The smell was present-a couple of days later the socks almost blew out. Has one compartment and internal pockets, the strap is of course replaceable. Spraying like suede, Nice, a little color Bordeaux, looks decent. Pumpkin earrings as a gift. Delivery is as fast as possible on my memory-in SPB 14.04-28.04 like :) There is one but, the bag has a pair of damtionally strong fasteners on the magnet, because of the constant friction they are characteristic to break, leaving after the hole. One of them (4 photos) glued with paint tape for inappropriateness. Just sharing experience, no more))
Отличная сумочка, удобная, красивая.
Handbag cool, did not regret that ordered, surprised the delivery-ordered 11.06, received 26.06! Packed well in the pupyrku plus air bags between the departments of the bag, well, and a gift from the store-a disposable mask, thanks and of course-I recommend the seller
Malovata
Very beautiful and stylish handbag. There's a little smell. Delivery in 24 days in the Nizhny Novgorod region. The seams are even, 2 departments. As a gift, the store put cute pouches.
Very cool bag! Stitched qualitatively, threads do not stick out. It looks very fashionable and worthy. The belt is wide and comfortable. Was packed in two packs, inside was also a package with air so that the bag would not lose shape. As a gift, the store put a mask that is now very relevant))) Delivery was tracked, the bag came quickly, took it from the post office. Many thanks to the seller! Recommend.
Excellent bag, beautiful, comfortable, just super