Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I really like my new wallet.
Lapatnik is an excellent several large departments of milking unfolded bills and with a zipper of the same 1. and under the cards a lot.
All tiptop With personal Card
Perfect and fast
Correct products see in time the duration
Like the book, really really leather, recommend to everyone who wants to buy.
Good packing all exelent arrived days before the date.
OK. Thanks!!!
Wallet very nice! +++++
Perfect!
very nice wallet
Good genre. Very happy
All perfect and super fast shipping. I recommend the store to 100%. Thank you very much and a hello. ;)
אחלה service
The quality of the skin is excellent, corresponds to all 100% descriptions and photos. Separately grateful to the store-made engraving to order with a fairly long inscription (name, last name, mail address)-thanks to the store, I recommend the goods!
Got a purse. I liked it. Made of quality leather. The store is very sociable and attentive! Put the keychain as a gift. Thank you! Shipping fast! 5 Stars!
Excellent wallet for your money. Everything is stitched, there are no defects.
Thank you to the store! the purse is super. the skin is excellent. the quality is chic. I am very satisfied! I recommend! I will order from them!!!
Very good product can buy...m
Good qulity.
Excellent store, high quality product, met expectations.
Very nice product. With a nice little word from the supplier .... a keychain offered and fast delivery. Thanks to the store, it's perfect
Thank you for the purse and for the keychain. Good Wallet.
thank you so much, im so excited to use it
thx love it