Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EK Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Dear Sera , your product was very good just as it was described. Very good
It looks much prettier in my hands jajajja, good product charm me, and come with a little gift included, what good service! I arrive in less than 30 days and with my name engraved jijiji, I love this shop
Excellent purse, leather. Very pleased.
Thank you very much, came super good and fast
OMG u guys r amazing ILOVD THE QUALITY better in person
bom
Great wallet! Soft, beautiful, sewn qualitatively. Keychain-trinket as a gift! The leather sample was inside too. Of the minuses-a small coin department.
Fast shipping to Lviv, Ukraine (26 days). Soft material. Good quality for this price. Recommend this store.
The goods have come. I'm happy with the wallet.
THE product arrived with 35 days, very satisfied with purchase could follow the same with tracking code. Product material and even better the outstanding enjoyment wallet size with several offices to store documents and cards. Recommend!
Great product, recommend!
Thanks SARA very good item and very fast.
My product arrived very quickly and with excellent quality
good
Great! Better than I imagined. Arrived early
Very good, Thank You!
Thank you very much!) I really liked everything!) the store is generally exceptional courtesy and very pleasant in communication)))
100% I recommend the store, very good communication, he put in my wallet what I explained to him that I should put and I'm very satisfied, the wallet is very nice. And the shipment was fast! Thank the seller for the dedication!
very beatiful..but smelled badly
The cat to the touch is soft, slightly screaming overdue, moderately smelly. for this money will go.
I like it very good.
Communication with store was not good. I messaged about my item and seller letting me know that my item is at post office and I should collect it when I did not ask for it to be sent there. I got the item in the end but I wouldn't buy from them again.
Very beautiful, impeccable presentation and look good quality, satisfied husband
I really like my new wallet.
Lapatnik is an excellent several large departments of milking unfolded bills and with a zipper of the same 1. and under the cards a lot.