Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We ship to over 200 countries around the world depending on your selected shipping method*
*with some exceptions
Will I be charged any customs or duties fees?
It will depend om your home country customs regulation.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yourekstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yourekstore.com
I drove 22 days from the moment of payment to Novosibirsk I liked the purse
Beautiful compact purse
Very nice wallet
Everything corresponds to the description, it came on time, it's happy, everything as it wanted
The goods to Moscow went 2 months. Purse leather, very neatly sewn, small, not thick, for small bags what you need. The store put a gift keychain. Very nice! Thank you! The goods are satisfied.
Purse soft miniature, delivery fast. In general, some pros)) I advise
Fast delivery, the purse is good small neat, as a gift gave the brilok is very nice thank you
I'm very satisfied. Material looks good quality. Recommended.
Delivery to Ukraine two weeks! Seller put keychain as gift)
Very funny very small
A good, high-quality wallet, for cards and coins, what I was looking for
excellent
Nice purse made of genuine leather. My daughter really liked. Thank you very much for the touching gift-heart. I recommend
The order took less than a month. The department with a zipper for Russian trivia is not enough, I put the talismans there. The cat itself is neat, pleasant. It seemed to me that they sent the wrong address, wrote in fright to the store, but then it turned out, that this delivery DPD, and brought to the office Beeline, nearest to the house. The seller was polite, for this he has 10 points out of 5))))
Delivery less months. Very nice wallet. Threads do not stick out, there is no smell, Lightning works. As a gift, a small keychain.
Very fast shipping, cute wallet
Very good furniture size for card holder and wallet. Spacious and functional as it Swatch in the video. I Am very satisfied.
Excellent quality. Thank you so much.
Nice article but too small. I thought I could put my ID in it, but she's not coming in.
The store sent the parcel almost immediately. The parcel arrived before the promised time, I received it literally 13 days after sending. The goods are quality, the purse is sewn neatly, nothing sticks out anywhere. The product smells like leather, but I doubt the touch in naturalness. Very compact and convenient, you can put everything you need in it. Small size fits easily in almost any pocket, perfect for handbag. Also as a gift put a keychain. Its money is definitely worth it. I recommend!
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Очень милый кошелёк, давно такой искала, люблю небольшие, сначала заказала чёрный но потом передумала и попросила продавца отправить розовый и не зря, очень понравился цвет, от чёрного как то устала. Порадовало что пришло очень быстро, хорошее качество, спасибо, рекомендую
Perfect, I'm already asking for four, they're tiny and it fits everything. Delighted with her
Very beautiful, small and neat! I'm delighted with it.
Cute little purse, corresponds to the description, quality is satisfied, for small bags the most it! But for me, the price is probably overstated