Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked the purse. Soft and very light. Let's see how it will be worn. In connection with coronovis sent very quickly. 2 weeks to Kazan. Thank you.
The order came to St. Petersburg in 10 days from China. I liked the quality, packed perfectly. The skin is soft, I think it's natural, but I'm not an expert. The store and the product definitely recommend.
Excellent. Recommend this store.
The purse is super! Seller made engraving! Minus is easily scratched but not critic.
The purse is comfortable, like leather. Smells a little paint.
Packing and the purse itself is 5 points. Quality and color is satisfied! Pleasant smell of genuine leather. On time delivery to Minsk: Butt-2 months.
Partmonet is excellent from soft genuine leather, all locks are quality, metal, open easily. For your money just super! Ust-Kamenogorsk (Kazakhstan) reached less than 2 weeks. Prodovets recommend!
The purse is super, even engraving made. the store is good, I advise everyone.
Super in quality! And delivery fast! Seller recommend! I plan to order more!
The quality is high, the skin is good, the smell is a little present, but it is normal for such a product. It was more than 2 months. Seller recommend.
22 days to St. Petersburg, track number cooled all the way. Packed well, everything came in integrity. There is a pleasant smell of the skin. The skin is soft, and dense. Lightning walks easily. I recommend the store!
I liked the purse, the seams are even... The purse is light and comfortable... I will give my husband... The order came quickly .. I will continue to order from this store
The purse is excellent, its money is worth it. The quality is excellent. In my city similar cost twice as expensive
Delivery is fast, thank you. The purse is chic, definitely worth its money.
Class gamanets. I'm good. Yakichi super. All river, without threads etc. Leather.
Yuzde yuz leather urun wonderful gosterildigi arrived in India 23 days
Supcr cat), super long delivery (
The quality of the wallet is satisfied, made of leather, for their money is an excellent option
Delivery is fast, the purse is quality at altitude, I have this for 3 years, very convenient, and does not tear, this one ordered a friend
Very pretty
I bought a second copy of this manufacturer, I'm happy as an elephant, I use the first one in 2,5, still alive, only the button does not close well. Quality, excellent, for this money.
Otrimali, delivery menche city, everything is good
The purse is just super. Genuine Leather. Delivery to Israel two and a half weeks. I'm very happy. Recommend.
Cool
Perfect