Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Сумка пришла в течение 5 дней в г.Екатеринбург. Действительно качественная кожаная сумка. швы ровные. Небольшой запах выветрился в течении 5 часов. Продавца рекомендую
Normal bag, for several years enough. Very fast delivery from Russia
Заказываю второй раз, как всегда качество на высоте, быстрая доставка до дверей. С продавцом не общался.
Quite decent bag! I hope the skin is. There was a little delay with the shipment.
The store is well done!
Thank you! Product on the 5th store I recommend
Quality as usual is good. Fast shipping.
Quality-Super! Nat. Leather. Satisfied completely! Advise!
The bag is cool, very high quality sewn, good lining. They brought it home, the company is creak. Packed reliably, there is a branded package. Inside they put foam so as not to crumble.
The bag is not bad, the only inconvenience for me is a zipper for the entire height of the pockets. Sdek-delivery is worse than the post of Russia, it scales.
The bag is very convenient and practical, I buy not the first time. Delivery by sdecom to the door,
The bag went very long: almost 2 months. The whole thing is known for all the reasons, but let's not be sad. In any case, we can be satisfied with the purchase. A bag of medium sizes: 26*21*9 cm. But very roomy with many compartments and cormeshkov The bag is very high quality: all the seams are even, as under the line, there are no sticking threads. Fittings are reliable: All zippers are iron with a smooth stroke. Such a good bag.
OK
Very nice bag, i'm very confident with it and the price for this quality is absolutly the best!
I liked everything! The bag is beautiful and roomy. Came with a little marriage behind. And in some places, threads stick out.
good product. thank you.
The bag came cut, opened a dispute, waiting for a solution, ordered from Russia
Lovely bag. No complaints yet. Let's see how it will be in operation.
Everything is well sewn. There is a little smell of the skin. delivery by fast courier SDEC. Very satisfied.
Quality is good. The only thing I thought would be smaller in size, and so the bag is super.
Огромное спасибо продавцу, он лучший!!! Покупаю уже 3-ю сумку, качество отличное, доставка вовремя!!! Спасибо!!!