Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We ship to over 200 countries around the world depending on your selected shipping method*
*with some exceptions
Will I be charged any customs or duties fees?
It will depend om your home country customs regulation.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yourekstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yourekstore.com
Natural cow leather bag, flexible, can hold everyday items.
Very beautiful bag
I'm happy. Leather bag. Thank you.
The bag is swollen. Small, comfortable. All exactly stitched
Cute bag, but more beige. And I needed this))) so I'm happy
Really genuine leather
The bag is very cool! Leather, delivery month to Novorossiysk, the only negative plastic fasteners
Thank you.
Leather is natural, did not really like the inner lining and that the accessories are plastic. But at such a price is very good
The bag was long, somewhere for a month. Track number tracked. It was packed in several packages and dust, and in order that the bag was not damaged (well, or not badly wrinkled), in the middle of her store put the package filled with air.
The bag is very soft, pleasant to the touch. The color is the same as in the photo. Quite roomy, although small. Inside lay a inflated package, so that it did not lose shape during transportation. Natural leather-100%, checked burning-does not burn and does not melt. Therefore, I recommend to buy.
Very pretty
I like it, it´s just little bit crumpled, houpe it will go naturally away by wearing it. I ´m happy for 3small pockets (2 inside, 1 outside on the back side)
This is not a skin and that piece that is attached to the bag is quite a different texture, it looks cool
Сумка супер! Рекомендую
SUPER !!!!!
The bag came in three weeks. Not bad quality, but unfortunately my Samsung S10 phone does not fit into an external pocket.
сумка огонь !качество на высоте!за такие деньги в магазинах из говн@ продают, а тут натуральная кожа. рекомендую!
Excellent
Excellent quality,. Fast shipping. I recommend to buy. 10 stars.
Cool handbag, I recommend
Sent for a very long time, but this is because of the New Year holidays in China and quarantine. The order after sending came very quickly, did not expect, pleasantly surprised, thank you. The bag itself as in the picture is all very neatly done. Leather like natural. I thank you.
Handbag is excellent!!! The skin is natural, qualitatively sewn, odorless, looks stylish. Delivery to Ukraine to new mail. Packed well, nothing was damaged.
Cool handbag, color matches. Tracked all the way
i like it, quality bag