Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very satisfied! Handbag roomy, beautiful! Inside the package with air, the smell is minor, it will leave. Thank you!!!♥
Handbag is excellent, smells of leather, did not burn, there are 2 Cormans inside, one with a zipper, locks are different, delivery is fast
Excelent.
Excellent bag, leather, decent size, well packed, the picture matches completely
I liked the bag, it smells like natural leather. Accessories on the belt are plastic. Prefects not found, packed well. I advise!)
Very good quality, smells like genuine leather. Great accessories. A little not clear inscription, but for me it's a trifle. Very davolna purchase, I recommend!
Great bag. Comfortable, light, beautiful, stylish, optimal size. Came in a month in the suburbs of Kiev to a new mail.
Of course not genuine leather, but a nice handbag
A little curve, pretty
The bag came for days 20 to a new mail... long waited for sending probably a month, the bag itself is gorgeous, before that I ordered another one, that is not comparable .... I fell in love with this handbag... it's just wonderful .... And I tend to think that it is really skin (smell like leather products and when transporting it down a little wrinkled (despite the fact that it was packed very well inside was inflatable, the bag itself was in pollen and in the package and then packing mail) but were at the bottom of the creases, After half a day she herself leveled it peculiar to leather products, well, if I'm wrong... then it's a very good leatherette!). Locks in the purse all go ileally... Behind there is a pocket .... the bag itself is deep inside, which makes it possible not to fall out with any trifles of women's everyday life .... in general, if you doubt it is not necessary... The thing is really consisting .... I'm very happy .... I recommend the store from him it is in my cheapest and you can still catch a discount or a coupon ....
Class
Super bag, to Ukraine in Dnepr month to new mail.
The goods came more than a month to Ukraine, all the snakes are in working order.
Bag of excellent quality, I recommend
good bag
Good quality and fast delivery, thank you
A good handbag, the skin is not very similar, I can not say exactly, but a soft bag, keeps the shape. Details on my page @ anny_aliexpert
Torebeczka cool. fast delivery. recommend hot
Bag of good quality, made of genuine leather. Special thanks to the store for the fast delivery!
The bag is just super. I'm very happy
Great thing. Thank you very much
With the store did not communicate, but the bag is very cool. The skin is soft, there is a smell, but it will fade. The Castle hides the inscription perfectly. Recommend.
Corresponds to the description, thank you.
The bag is super, the quality is excellent! Came very quickly and without any damage, 10 days to Mo. Many thanks to the store, I recommend!!!
Super. Leather.