Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We ship to over 200 countries around the world depending on your selected shipping method*
*with some exceptions
Will I be charged any customs or duties fees?
It will depend om your home country customs regulation.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@yourekstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@yourekstore.com
It's fast within 3 weeks. Looks great. Thank you
Received only black, although ordered were both black and red. The store apologized and sent a red separate parcel.) The bag is very cute, qualitatively sewn. I liked everything.
Bag as in the store's picture. It's been 47 days. There's a smell. Lining rustle. I thought it would be softer than the skin lining did not ponderate and otherwise normally.
Excellent bag, quality, bysrto reached Moscow
++++
Very cool!!!! I recommend!
Good bag! Small, for small things. Delivery about 3 weeks to Samara region. There is an inner pocket and a back bag. The belt is fabric, but very high quality. It is a pity that the accessories are plastic, and so like the skin I recommend!❤
The order was satisfied: the description fully corresponds to reality, everything is stitched, there are no spots. Also, the bag has a smell typical of all new leather products. There is an uncritical remark-a thread stuck near the Lightning. The order was a month (ordered 29.02, and the bag came 26.03). Seller recommend.
Handbag Super!!!!
Thank you! Everyone is happy.
Super Bag! Good delivery, well packed.
Quality is good
The handbag was sent quickly, to Ukraine the parcel was 30 days. The quality of the skin is normal, sewing and stitching neat. Inside there is a pocket with a zipper. Packed well. The only negative model is plastic carabiners on the belt.
Good bag, fast delivery.
Bag super, as in the photo, quality at height, leather!
Very cute, Peel mięciutka, workmanship on 5. Recommend
A chic handbag came in. There's fire. Gray beige. Very soft and pleasant. Went 28 days to Krasnoyarsk
Chic bag, quality at altitude!
Fast shipping. Quality is good
Before MSK delivery is almost three weeks. Corresponds to the description. There is a slight smell.
Soft, qualitatively sewn, but the color was not gently pink, as in the photo, but dirty. Until I know if I will wear it
The bag is just bombed, genuine leather, soft and very comfortable
Very satisfied! Handbag roomy, beautiful! Inside the package with air, the smell is minor, it will leave. Thank you!!!♥
Handbag is excellent, smells of leather, did not burn, there are 2 Cormans inside, one with a zipper, locks are different, delivery is fast
Excelent.