Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks super like the picture. Very well packaged. Myślałam that still is on the way and here surprise. THANK YOU and recommend salesman.
The bag is super, roomy, but the color is different (thought it will be a little lighter, gently pink, actually dusty pink). Did not communicate with the store
Stunning genuine leather bag
Handbag is good, but oooochen long went
Handbag for 4, does not look expensive. Took for walking with children in the yard. She's not going out, that's for sure.
Like leather. Quality is good. Accessories plastic, bought an additional belt.
Great bag! Recommend!!!
Fully corresponds to the description and photos. Natural soft leather.
Very nice bag! Excellent! Thank you!
The wife is very satisfied, the bag is of excellent quality. Seller recommend
Really pretty, thank you
The handbag fully corresponds to the claimed. Exactly leather. To the store 5 +++-delivery 14 days. Definitely recommend.
Excellent bag, natural leather .. priolp with inflatable package inside. But still ahead was backwards, maybe before the package was. Opened a dispute, waiting for compensation. Bought at a discount for 1100
The bag is super, very good quality did not expect
The bag is very satisfied. It is really leather, looks very stylish and worthy, the color is bright, saturated. Everything is super, I recommend!
A wonderful bag, fashionable and high-quality Chose black color, because I was afraid to risk)
The bag is gorgeous!!!!!!!
The goods went exactly a month, the bag is very high quality, almost odorless. Soft and similar to the skin, but not sure that the skin. The salesman asked to be sent as soon as possible, the request was fulfilled. The handbag is quite roomy, inside there is a zip pocket and an additional one without a zipper, on the back, too, a pocket with a zipper, very comfortable and quite roomy, although small. I advise the store!!)
Bag liked
As it is not exactly sewn the bag itself on the bottom go lining, do not align anything, cheap appearance, upset, for such money thought better quality (
PU leather
Wonderful handbag. Genuine Leather with leather smell. Lightning Works, words on them without mistakes. Inside lining with two compartments and a small compartment with a zipper. Back zip pocket. Small 23x17 cm. A lot of it will not fit: cards, a small purse, phone, lipstick, passport. Comfortable textile strap is adjustable, can be worn at the waist or cross on the chest. I am happy with everything, except for a long delivery of 2 months. I recommend
The order came very quickly to St. Petersburg 10 days thank you very much to the store
Slightly less than expected, the edges are a little crumpled, inside was a package with air, a good handbag, but expensive does not look
The model is cool, it came well packed, inside the inflated package. Unpleasant chemical smell is, it is most likely not skin, but dermantine, but soft. Lightning is cool. In Kiev, the parcel was 2 months, taking into account the situation in the world. The store is responsible, I recommend.