Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
хорошего качества, продавца рекомендую
The goods arrived in 16. days Moscow region. It's fine. The price is the same quality.
Very nice. Thank you.
It's fine! Thank you, I already ordered this. This is the second one for my friend. Lots of offices. Big! The color is closer to the blue. The picture looks darker.
The wallet is wonderful! Spacious, many departments for cards, for Nala and phone, the back has pockets, will use for space for passport. Thank you for the quick sending to the store!! Came fast, two weeks before the Altai territory, it was a pleasant surprise for me because of the Crown
Very nice wallet It has plenty of pockets for Cards My mother loved him
Second time already order for mom, as always everything excellent previous served her two years
Perfect. But long shipment. Maybe because of pandemia
Thank you! Great item! It came fast, very high quality. Thank you very much store!
This is the second one of these that I buy, I have been very happy with it. I will continue to purchase
Compliant, full of storage. My wife is very happy
Great, item as description, perfect packing, super fast delivery, thank you
Very good purse, durable, I use it for 2 years, and it looks almost like a new one. I ordered another daughter as a gift. The store highly recommend, the product was delivered Super quickly-two weeks before Tatarstan. Thank you! Success in business and prosperity to the seller!
Good store and great sales.
Great purse! Fast shipping!
Nice purse. Large, roomy. Many offices for cards. Everything is neatly sewn. fully corresponds to the description. Seller recommend.
Super fast delivery .... Bravo! Bravo!
The purse came in about a month, smells a little, but I think it will soon fade out
Cool, fast delivery
Came very quickly. Perfectly packed, the purse fully corresponds to the description. It is made with neat and even stitches. Many offices and places for different cards and trivia.
The purse is very good, large, beautiful, corresponds to the picture and description. Delivery by mail in 3 weeks. The price for such a wallet is just super, for a gift will be excellent. In our stores, such wallets are 2-3 times more expensive. I did not need to communicate with the store. Product and seller definitely recommend. Thank you.