Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We ship to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourekst (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourekstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag is just great, I love it. Very good quality. Arrived very quickly. I recommend it.
Handbag small (money, keys, phone) the most that you need for the summer
All is well except delivery, long held in China, almost a month
Good quality, stitched all smoothly
Pretty, but very small!
Not so yellow, more mustard
Beauty. Imitates very soft skin, while the nail is not scratched. Very beautiful, unexpectedly roomy. Enjoy the purchase
Excellent bag, very high quality made, all zippers work.
The bag is super cute however it had a bit of glue stains next to the wording of the bag
The bag is class, Meni Duge was like! Yakisno is sewn and material is expensive. Delivery of majet 2 city on ukrposhtu
Handbag liked, my phone 16x7.5 cm fits freely, in the purse there are two compartments, the front pocket is small, but the keys are placed. Lightning works, although I did not really like the quality of lightning. Packed perfectly, already in 4 packs) and paper packed bag in. In general, did not crumple and did not suffer. And delivery pleased, only 10 days. the store sent the parcel the next morning after payment. Thank you to the seller, very satisfied with the purchase
Cool Bag for summer! I recommend
Handbag of excellent quality, I recommend the store, I will order another color
Delivery less than a month. The bags are good, the quality was pleasant.
Pictures for groom equally Okey Okey
Very nice handbag, pleasant to the touch and the color is beautiful. The only accessories, locks, I did not seem very high quality. Let's see when you wear it.
Very fast delivery in 10 days
A long-awaited handbag. I highly recommend if I like this style. quality is 10 +. soft as Nat. Skin
The bag is soft, pleasant to the touch. There is no smell of strong Chinese.
Very very Nice
A handbag came, cool and very quickly thanks to the store.
Excellent for such money
Awesome bag! Pleasant color, nice material, good quality, nothing superfluous. Not painted, checked. Came quickly, the track was tracked. I recommend.
All as in the photo, an excellent handbag, I'm happy!